[Resolved] Tata Docomo — my balance is getting deducted automatically by activating the services automatically.

[Resolved] Tata Docomo — my balance is getting deducted automatically by activating the services automatically.

V Vishal Soudha from Mumbai, Maharashtra

Sir/ma'am, i am vishal and my tata docomo no is [protected], recently i had recharged my number 3 times with rs 10, but it automatically activated the services and deducted the balance. I had called customer care also they told me to block popups on browser but that didn't worked at all. Please solve this problem permanently and refund my money back As trai mentioned that no service will be activated without the confirmation of customer, so solve this problem permanently and refund my money back. The messages are :- Hi! You have subscribed to celebrity fitness at rs6.49 for 2 day (S). Due for renewal on 13-oct-2017. To stop, dial or sms stop to 155223 (Tollfree). Hi! You have subscribed to video vogue at rs6.49 for 1 day (S). Due for renewal on 12-oct-2017. To stop, dial or sms stop to 155223 (Tollfree). Hi! You have subscribed to docomo deals at rs5.92 for 1 day (S). Due for renewal on 17-oct-2017. To stop, dial or sms stop to 155223 (Tollfree). Was this information helpful? No (0) Yes (0)
Dec 11, 2017 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. Verified Support Nov 09, 2017 Tata DoCoMo Customer Care's response Hi Vishal, we have forwarded your concern and will ensure to get it resolved soon. Verified Support Nov 10, 2017 Tata DoCoMo Customer Care's response As discussed, We would like to inform you that already stopped the VAS services on your account. On your request dated[protected]. we had informed that any VAS service has been activated post double-confirmation from your end. We would like to inform you that there is no vas service on your number.
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Comments

Sudhanshu Rawat

from Mumbai, Maharashtra

Hi i am Sudhanshu i have tata docomo sim this work good but in the month of July there are many unwanted subscription are attepted from my account automatically so my balance is deducted many times.
I have complained many times to customer care but they do not understand my problems. My Balance is deducted before some day which is not refunded by customer care executives. Tata docomo is careless to solve customers problems. Today there is again balance is deducted from my account illegally without my any confirmation or without any treat by me. I am troubled with this company.
They do not want to hear customer, s problem's. My balance is deducted automatically with out my action. These are screen shots of message that i had received. Now there is only 1Rs is rest in my account. Please take this problem seriously.

sakshibari

from Chennai, Tamil Nadu

Hi i am Sakshi i have tata docomo sim this work good but in the month of August there are many unwanted subscription are attepted from my account automatically so my balance is deducted many times.
Please solve this problem permanently and refund my money back
As mentioned that no service will be activated without the confirmation of customer, so solve this problem permanently and refund my money back.
The messages are :-

Hi! Your subscription to Music Unlimited is renewed at Rs 29.9 for 8 day(s) 25-Aug-2018.To Stop, Dial or SMS STOP to 155223(Tollfree).

Hi!You have been charged for Games_She at Rs6.01/-Non-renewable.Remaining balance Rs.0.99

Hi! You have subscribed to I Player at Rs7.48 for 8 day(s).Due for renewal on 29-Aug-2018.To stop, Dial or SMS STOP to 155223(Tollfree).

Hi! You have subscribed to Celebrity Fitness at Rs7.48 for 3 day(s).Due for renewal on 24-Aug-2018.To stop, Dial or SMS STOP to 155223(Tollfree).