[Resolved] Tata Docomo — Net recharge active but sms, msg not received or i went double recharge

chhayag

from Bengaluru, Karnataka

Address:	Pune, Maharashtra
Website:	Consumer complaint

Activate 500 mb 28 days Rs 58. net pack but sms or msg not give me co. so after half hour went to shop & do same recharge . when i saw net mb is 1000, & i shock one time two recharge available but i have 500 mb only o you deactivate first net recharge And give me my 58 rs to main balance this is your mistak so double recharge on my card plz deactivate first net recharge & give me rs 58/

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Apr 1, 2017

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Feb 25, 2017

Updated by chhayag Activate 500 mb 28 days Rs 58. net pack but sms or msg not give me co. so after half hour went to shop & do same recharge . when i saw net mb is 1000, & i shock one time two recharge available but i have 500 mb only o you deactivate first net recharge And give me my 58 rs to main balance this is your mistak so double recharge on my card plz deactivate first net recharge & give me rs 58/

Verified Support

Feb 27, 2017

Tata DoCoMo Customer Care's response Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.