Tata Docomo — no support from customer care

Address:

Indore, Madhya Pradesh, 452016

I use docomo prepaid no. [protected] last 2years but i have face some issues in network so i call 121, 123 there is no customer service facility available so i go docomo official site to get customer care number there written number is[protected] which newer connect by my phone so i call 198 there is only recorde sound like press 1 to acount press 2 for vas etc etc but if i press any key there is only sound of pressing key not even we select option from there so how we contact customer care officer.... Why u wrost network dont give to customer service...