[Resolved]  Tata Docomo — Payment Issue

Hello Team,

My photon no is [protected]

My registered contact number is [protected]

Previously, I have email to [protected]@tatadocomo.com on

a) 13th Jan 17
b) 14th Jan 17
c) 16th Jan 17

- email to appellate.[protected]@tatadocmo.com

- escalated matter to Yogesh Bajpai

- Call your call center on

a) 13th Jan
b) 16th Jan
c) 26th Jan
d) 28th Jan

- Raised two SR request

a) Complaint no[protected]
b) Complaint no[protected]

My fault - Using services of TataDocomo services for last 3 years and doing online payment on time

During call I have provided complete transaction details of online transaction

- 9/12/2016- Txn I'd[protected]
Amount - Rs 345

- 19/12/2016 - Txn id[protected]
Amount - Rs 345

Previously I have attached ICICI bank statement where by transactions were debited. Also please find below email from ICICI bank with the confirmation from bank with transaction id and consumer code

Request you to clear my dues

Regards,

Arpan

[protected]

[protected][protected]----
On Wed, 2/8/17, customer.[protected]@icicibank.com wrote:

Subject: Re: 00081aC9J6V95BE5:level1complaint/Others
To: [protected]@yahoo.com
Date: Wednesday, February 8, 2017, 11:55 AM

Dear Customer, We understand your concern. We inform you that the payment you made on December 09, 2016 for Rs. 345.00 was successful with the
Payment ID:[protected] Consumer Code:[protected] We inform you that the another payment you made on December 19, 2016 for Rs. 345.00 was successful with the Payment ID:[protected] Consumer Code:[protected] Hence, we request you to co-ordinate with the biller regarding the payment for further clarification. If the payment is unsuccessful, the amount would be reversed to your Savings Account within 7 days. If the payment is not reversed within 7 days, we request you to send us a confirmation mail from the merchant to assist you further. We thank you for giving us an opportunity to be of service to you. Sincerely, Habeeba, Customer Service OfficerICICI Bank Limited NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User ID, Password or URN with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account. On 2/7/2017
12:48 PM, Null Null wrote:
Name: Arpan
Beohar Product: Others Account
No:[protected]
Application No: E-mail
address: [protected]@yahoo.com Mobile
no: [protected] Telephone no:
+[protected] Service
Request(SR) No: Details of complaint:
Hello team This is
to inform you that I have done payment twice to Tata Indicom through i mobile application and I am getting call regarding non payment Can you please look into same Below are transaction details
9/12/2016- Txn I'd[protected] Amount - Rs 345
19/12/2016 - Txn id[protected] Amount - Rs 345 Thanks and Regards Arpan