[Resolved]  Tata Docomo — Photon max 3g wifi device not yet activated even after 7 days.

Address:

Coimbatore, Tamil Nadu

Hello, This is Aravind Radhakrishnan from Coimbatore. I ordered Tata photon max wifi 3g device( prepaid ) with initial recharge of 350rs online and received the same on 3rd Sep, A guy from Docomo came for a doorstep delivery and the same person collected the documents for activation of the device. It has been 7 days from the day I received the device, still its not activated. Didn't get any call or sms for verification so far. I have complaint regarding this issue to the customer care and also to the eshop department soo many times but still the problem remains the same. As per your policy its well known that normally it takes no longer than 72 hrs to activate a new connection, were-as in my case its 7 days already and still counting. I am totally disappointed with the customer service provided by tata photon, nobody was ready to take the responsibility or blame. eshop order no : EC[protected] MEID : A0000049D70E72. I kindly request you to take a serious look into the issue as soon as possible and fix the problem by activating my device.