[Resolved]  Tata Docomo — Photon postpaid wifi

Address:

Thiruvananthapuram, Kerala

Dear sir,
Kerala state information technology infrastructure ltd. (Ksitil) thiruvananthapuram have five docomo postpaid connections
1. [protected]
2.[protected]
3. [protected]
4.[protected]
5. [protected]
Ksitil is a customer of tata docomo for the past five years. Generally the bills will be paid through cheque and on some occasions, cash payments were also made.in the month of january 2017, a cheque was given against the bills received at the plamood showroom of docomo (At pattom, thiruvananthapuram) and we received acknowledgement for the same.

During the last month, many calls were received from some office of tata docomo requesting payment of dues of internet connections, to which reply was furnished over phone with details of payment. The person will call even on sundays “to clarify the doubt”. The cheque for payment of the connections was cleared on 24th january 2017.
On 14th february the internet connection was disconnected even after payment of the dues.in spite of repeated requests to check the details, the connection was not restored. On verification it was found that the whole amount paid was credited to one single connection resulting in “non-payment of other connections”. We had suffered from poor service from tata docomo even after making payments for the services. The customercare people neither have contact details of the showroom which did the mistake nor have the details of payments made. Contact details available in the website remain unanswered. These could be very easily checked by your goodself with a single phone call.
Except the first connection, services to were not restored till date, amounting to deficiency in service. We do not wish to continue with the services of tata docomo.
At this point we request you to give instruction to people concerned to reimburse the cost incurred on the instrument which was purchased to facilitate the internet connection at the earliest.