[Resolved]  Tata Docomo — please activate my prepaid sim card

Address:Bangalore, Karnataka, 560037

Hi team,
I am using tata docomo prepaid number ([protected]) from past 7 years, recently i went aboard and return back after 6 months. Today i checked my mobile number was deactivated. Today i recharged mobile number also. But not working. My mobile number was linked to my bank accounts aadhaar card also. Please activate my mobile number asap.
Customer name: madhusudhanareddy vallem
Mobile number:[protected]

Thanks & regards,
Madhusudhanareddy vallem
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Mar 12, 2018
Complaint marked as Resolved 
Tata DoCoMo customer support has been notified about the posted complaint.
Verified Support
Jan 23, 2018
Tata DoCoMo Customer Care's response
Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Verified Support
Jan 31, 2018
Tata DoCoMo Customer Care's response
We tried to speak to you personally on your number. However, the same was not possible. We would like to inform you that as per our records your number is in active status. Also be inform you that, if there is no balance in the account after the non usage for 3 months then the number will be permanently disconnected. Hence, we request you to make a chargeable call/SMS and recharge every month in order to avoid service disconnection.
Complaint comments 

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मैं कस्टमर केयर में बार बार कॉल कर चुका हूं और कंप्लेंट दर्ज करवा चुका हूं जिसके बावजूद भी मैं कहीं पर कॉल करता हूं तो सबसे पहले IDEAR आता है और इसका कोई भी सोल्यूशन अभी तक नहीं हो रहा है कृपया करके इसका कोई सलूशन निकाले यह SIM है जो टाटा डोकोमो की है और मेरे नंबर है[protected] कृपया करके इस idear को बंद करें.
Tata DoCoMo Customer Care's response, Jan 23, 2018
Verified Support
Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Tata DoCoMo Customer Care's response, Jan 31, 2018
Verified Support
We tried to speak to you personally on your number. However, the same was not possible as the number was not answered. We regret to inform you that we are unable to understand your concern. We request you to get back to us with the exact concern that you are facing in order for us to assist you better and enable us to resolve your issue on high priority basis.

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