[Resolved]  Tata Docomo — Postpaid Bill Payment/ No service

Address:	530017
Website:	www.tatadocomo.com

Dear,
I am using Tata Docomo Serivces since May 2013, I am regular to bill payment.
Issue was 'when there is an issue about malfunctioning of walky they will not respond though communicated through Mail or Phone, But will contact for Bill payment'.
In the month of June'2016 I raised a complaint about improper working of walky but none has addressed the issue. The phone got shutdown I went to the service center got new charger, battery and paid said amount. when asked about warranty they told me register a complaint and we will assist but warranty is valid only for six months. As it is a service center I trusted and came back. Within Two months I faced auto-switch off walky and when registered complaint they are not willing to take complaint. But when there is delay in bill payment from that month they started distributing me through mails, sms. I clearely responded to those mails that ' My phone was switched-off, repair it and I am ready to pay the total amount' Not even one has responded to this mail. in feb'2017 I received a mail from an advocate to pay the bill or have to attend court, I paid the bill and informed the same to visakhapatnam TATA Docomo Manager Mr.Suresh Babu to cancel the services as I cleared the bill. Mr.Suresh not even had any courtesy to speak to a custmer. He raised his voice many times before the bill payment and post payment and not even listening to what I am saying. Now again I recieved new bill for switched off phone with no one addressing my issue

Somi Naidu.B