[Resolved] Tata Docomo — postpaid billing issue/cancel connection

[Resolved] Tata Docomo — postpaid billing issue/cancel connection

D dnarasimham

I have tata docomo post paid account number:[protected]. I stop using this number after 15th july 2017 and i paid the outstanding bill of rs.379 on 2nd aug 2017 (Transaction number:[protected]. When their customer care called me i asked them to close the connection couple of times and still they sending bills and now they sent me legal notice and asking me to pay outstanding of rs.788 from aug to dec 17 billing period. I completely removed the sim from my mobile and not used since 15th july onwards. So i don't want to pay the bill and i want to cancel my connection. Was this information helpful? No (0) Yes (0)
Mar 15, 2018 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. Jan 09, 2018 Rinku962's response I am using tata docomo mobile no [protected], company activate two services on my mobile no with out my permission when I called on tata docomo customer care no he denied to return my money so please take necessary action against him. Thank you Verified Support Feb 02, 2018 Tata DoCoMo Customer Care's response Dear Customer, We have received your complaint and we will ensure it is resolved soon. Thanks and Regards, Customer Care Tata DOCOMO. Verified Support Feb 05, 2018 Tata DoCoMo Customer Care's response We tried to speak to you personally on your number. Unfortunately our multiple attempts in establishing a contact with you have failed. Kindly provide us your alternate contact number and appropriate time to speak to assist you further.
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Comments

Rinku962

from Bengaluru, Karnataka

My self Dharmendra kumar, I am using tata docomo sim card, the company tata docomo activate two services on my contact no [protected] with out my permission and deducted Rs 65 so plz take appropriate action against him.
Thank you

Tata DoCoMo Customer Care's response, Feb 2, 2018

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care's response, Feb 5, 2018

Verified Support

We tried to speak you personally on your number. However, the same was not possible as the number was switched off, we would like to inform you that, ASTROLOGY and Chit Chat service was activated by you on 08-01-2018 and 09-01-2018 through WAP mode and hence the balance of Rs.20/- and Rs.45.59/- has been deducted. We take multiple confirmations from you before activating any service and we do not activate or deduct any balance without customers consent. However, as per your request we have deactivated ASTROLOGY and Chit Chat Service on your number and the same will be deactivated within 30 minutes so that you don’t get charged in future. Being a loyal customer of Tata Docomo an amount of Rs.66/- has been credited to your account as a onetime goodwill gesture with the docket number PSG20124566077 and PSG20124566826 on dated 10-Jan-2018 and 11-Jan-2018.

Nithinsunil Nani

from Bidar, Karnataka

I have not been receiving any calls from past 5 hours. People whoever tried to reach me have complained this to me. I have been trying to reach the customer support but not sure why apart from support team the IVR talks every other [censored]. Feels like it's high time for me to shift to Idea. My no is [protected]

Tata DoCoMo Customer Care's response, Feb 2, 2018

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care's response, Feb 5, 2018

Verified Support

We tried to speak you personally on your number. However, the same was not possible as the number was busy, we would like to inform you that as per our records your number is in active status. However, you have mentioned that you are unable to make and receive calls. Hence, we request you to dial #35*1234# for incoming unbarring.

rishabh228

from Lucknow, Uttar Pradesh

Sir i m tata docomo old customer. please cancel my port request. my mobile number is [protected]. cancel my upc code .

Tata DoCoMo Customer Care's response, Feb 2, 2018

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care's response, Feb 5, 2018

Verified Support

As discussed, we would like to inform you that your request for port-out has been registered vide docket number PMRS0959263888 and the UPC (Unique Porting Code) code for the same is TE387561 which is valid till 13-FEB-2015. This is to inform you that after submission of your documents and the UPC code at the recipient operator, we will be receiving a response from recipient operator, after that your MNP request will be processed. However, we request you to contact the desired network service provider to process the MNP request for PORT OUT.

NAGAKUMARAN SHANMUGASUNDARAM

from Basi, Punjab

Pls note that my mobile number [protected] is deactivated and it showing tower and i was not using it for the past one year

Tata DoCoMo Customer Care's response, Feb 2, 2018

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care's response, Feb 5, 2018

Verified Support

We would like to inform you that as per our records your number is in active status only. However, as you have mentioned that you are not getting signals. Hence, we request you to re-insert the SIM in any other handset and select network manually as Tata Docomo or IND airtel. If still face the concern kindly visit any of the nearest Tata Docomo outlet along with the SIM for further assistance of your concern. Kindly note that, if there is any concern (fault) with the SIM, you can get the with the same number (Duplicate SIM) for Rs.49/- on submission of POA(proof of Address), POI(proof of Identity) along with one photograph at the Tata Docomo store. However the balance & validity will be carry forwarded and the duplicate SIM will be activated with in 3hrs.