[Resolved]  Tata Docomo — Sim activation not done

May 24, 2017

Tata DoCoMo Customer Care's response Dear Customer,

Thank you for sharing your details. We have forwarded your concern and will ensure to get it resolved soon.

May 26, 2017

Tata DoCoMo Customer Care's response We would like to inform you that as per our records activation of your number is under process. Kindly note that post documents are updated in system, you will receive an SMS post which you need to call 59059 for tele-verification of your details when network latches on your number to activate the account. Kindly note that tele-verification has to be done from the home circle. Kindly note that the activation process takes 4-5 days and post positive verification card will be activated in 30mins & in case verification is negative, you have 2 more attempts for positive verification and the tele-verification has to be done from the home circle only. If the tele-verification is not done within 30 days from the date of documentation, the number will be disconnected permanently. Further, we would like to inform you that FRC (First time recharge) has to be done post activation of the connection for which you will be credited with the talk time, tariff and data benefits. However first time recharge has to be done through retailer or Tata Docomo outlet. We request you to check with the retailer/outlet where you have purchased the connection and the FRC benefits depend on the retailer as the new acquisition offers vary from retailer to retailer.