[Resolved] Tata Docomo — Special recharge of Rs 41 not activated after recharging | |||
Sir, I am a tata docomo subscriber bearing number [protected]. I got a sms at 7.23 PM today at special recharge of Rs 41 i will get 41 rupees talk time and 300 mb data for 28 days. But when i recharge the same at 10 Pm i got a different offer of 36paise/min rate cutter for 28 days . I tried to call the customer care but they didn't talk to me instead of talking to me their representative reroute my call to someone which kept ringing for 10 minutes but no body pick it up. So I request you kindly please solve my case and give me Rs 41 talk time and 300 mb data as per the offer i got through my sms. Thanks Laluprasad parida [protected] Was this information helpful? | |||
Mar 16, 2017 Complaint marked as Resolved No steps taken. Not even a single person try to contact me. They did not solve the issue at all. Tata DoCoMo customer support has been notified about the posted complaint. Verified Support Mar 17, 2017 Tata DoCoMo Customer Care's response Dear Customer, We have received your complaint and we will ensure it is resolved soon. Thanks and Regards, Customer Care Tata DOCOMO. Verified Support Mar 18, 2017 Tata DoCoMo Customer Care's response Dear Customer, We would like to inform you that, upon verifying our records the recharge of RC 41 has been done on 15/03/2017 at 10:14:36 PM is successfully updated on your number and credited with the benefits STD mobile calls at 36paisa/minute which is valid for 28 days. . Further, we request you to send the screen shot of the offer message details to [protected]@tatadocomo.com for better assistance. Also be informed that, sincere apologize from our agent end and we can assure that the same will never be repeated again in future. Thanks and Regards, Customer care, Tata Docomo. | |||
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please look into this and help me.