[Resolved] Tata Docomo — Tata docomo deduct my balance

hagrawal

from Delhi, Delhi

Address:

Nagpur, Maharashtra, 440022

On 29th jan 2017, i subscribed for 3G67 that provides 3G data for 28 days. After i check on *111*1# for data balance which shows 1024MB. so, i started using data pack but when i check they cut my balabce of Rs.103 even i have the data balance. i tried for customer care so many times but get only one reply every time that there all representative is busy right now. They have no right to cut my balance when i have data pack on my phone.
mobile number- [protected]

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Feb 1, 2017

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2017

Tata DoCoMo Customer Care's response Dear Customer,

Thank you for sharing your details. We have forwarded your concern and will ensure to get it resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Verified Support

Feb 02, 2017

Tata DoCoMo Customer Care's response As per the conversation had with our team, we would like to inform you that as per our records, you have been charged an amount of Rs.101.60/- (usage of 10151KB) on[protected] at 09:16PM for browsing internet as you have latched with Idea network while you are under roaming; hence you have been charged from your main balance. Kindly, note that you were in Roaming and since you were connected to Non Tata Docomo Operator network, these charges were levied from the main balance. To avoid these charges we suggest that you manually select Tata Docomo if available on your phone. We would also like to inform you that Roaming Data charges are 10p/10kb. Being a loyal customer of Tata Docomo, an amount of Rs.100/- has been credited to your account as a onetime service gesture with the docket number ABAL[protected] on 01-FEB-2017 at 01:33:07PM.