[Resolved] Tata Docomo — Tata Docomo Service Terminated yet Monthly bill being charged

neel3538

Address:	Kolhapur, Maharashtra, 416003
Website:	www.tatadocomo.com/en-in

Hi,

I have terminated my Tata Docomo Photon services on 30th Nov 2016. My billing cycle was from 17th to 17th each month. I paid the last bill that was charged from 17th Nov to 17th Dec 2016, on 4th Jan 2017. All pending bills have been paid and the service has been terminated on 30th Nov. The service has not been used after 30th Nov 2016 yet I am sent a bill for the period of 17dec 2016 to 17 jan 2017. when you check the usage history on Tata docomo site it shows no history as there was no usage, so why am i still being charged for a service that has been terminated ? Please look into this matter ASAP.

My details -
Photon Account #[protected]
Photon# [protected]
email id : [protected]@gmail.com or [protected]@gmail.com

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Feb 23, 2017

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2017

Tata DoCoMo Customer Care's response Dear Customer,

Thank you for sharing your details. We have forwarded your concern and will ensure to get it resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Feb 23, 2017

Updated by neel3538 I am reaching out regarding this same issue, This issue still has not been resolved and I keep getting phone calls for bill payment. Even after of connection termination I am getting calls to pay Bills for the Months on Jan and Feb 2017 ! The connection has been terminated on Nov 30th 2016 the last bill was paid in full on 4th Jan 2017. I has also received a text massage from Tata Docomo saying the complaint on Photon no. [protected] ref no.[protected] is resolved, so Why am I still being harassed and called for payment on a service I have terminated and not used since 30th Nov 2016.