[Resolved] Tata Docomo — Tata Photon Excess Bill Amount

[email protected]

from Mumbai, Maharashtra

Address:	600064
Website:	Tata Photon

Hi Team,
I have been using Tata Photon (Ac # [protected]) post paid wifi connection for a long time.

In Dec'16, due to Vardha cyclone effect, your network was not working for 2 weeks. I have called CC and registered complaint and asked for 50% waiver. The CC executive responded that waiver can be given once bill got generated.

When I called after bill generation (Rs. 863), CC is saying that couldn't see my complaint, can give a waiver of Rs. 200 only, not 50%.

Please let me know why should I pay for your technical issues? Is there any logic behind it?

I'm really frustrated on Tata Photon CC response.

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Mar 24, 2017

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Feb 16, 2017

Tata DoCoMo Customer Care's response Dear Customer,

Kindly provide us your alternate contact number and exact location so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.

Verified Support

Feb 20, 2017

Tata DoCoMo Customer Care's response Dear customer,

As you have still not shared your contact details we assume that your issue is resolved, in case you have any further queries /issues you can mail us at [protected]@tatadocomomarketing.com

Thanks and regards,
Customer care
Tata Docomo