Tata Docomo — Tata photon max wifi internet sudden slow | |||
This is BALAJI from Chennai. I also have the same issues I bought this device two years back. Everything was going good until last month all of a sudden my speed drops to less than 256kbps... Last 2 years I used to get a speed of minimum 2 mbps. Now I have no idea what happened even I tried to call the customer care but no response from them everytime I call them and give this complaint they always says some issues in my area. If there is a problem in my area how could my neighbour uses the same device without any problem. If I highlight this point to the customer care they don't have any answer. Tata DoCoMo customer service sucks big time... I have no idea who would rectify my issues. My photon no-[protected] My contact no -[protected] My email id- [protected]@yahoo.co.in Was this information helpful? | |||
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Tata DoCoMo customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Regards,
Tata docomo
We have received your complaint and we will ensure it is resolved soon.
Regards,
Tata docomo
Dear Customer,
As per our telephonic conversation, we would like to inform you the area you have referred to, is congested due to high number o[censored]ser using service at same time. The improvement in speed may only happen if the congestion of the given sites goes down, which can't be predicted at this given point in time. Regret the inconvenience
Regards,
Tata docomo
As per our telephonic conversation, we would like to inform you the area you have referred to, is congested due to high number o[censored]ser using service at same time. The improvement in speed may only happen if the congestion of the given sites goes down, which can't be predicted at this given point in time. Regret the inconvenience
Regards,
Tata docomo
PLS refer to my above points and answer.
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If then answer for my below points.
1) as you stated below high number o[censored]sers in my area which caused my Internet slow if that is the case how could my neighbour gets a constant speed and didn't have any problem like me. Please note my neighbour stays just hundred metres from my home.
2) my current location is Chrompet in chennai, if there is a problem in my location as you mentioned, please note I took my device to all part of chennai and tried my Internet speed. Still no improvement in speed. If
I'm not wrong u r saying that all over chennai there is some problem because I tried my device speed in most part of chennai.
3) my last and very interesting point I received an advertisement call for a photon device in my other airtel number. Interestingly I spoke to the person who claimed to be a person from docomo Chennai. She was unaware that I already have photon device and suggesting me to buy a new photon device. Out of curiosity I asked her about what speed will I get. She immediately checked and told me minimum 1.5 to 2 mbps speed guaranteed. I challenged her about the speed for that she said I will get the above mentioned speed at any cost...