[Resolved]  Tata Docomo — tata photon services

Address:

New Delhi, Delhi

My problem is that i have not been using my dongle for almost a year.in, around march, i got a call from the docomo people saying my bill is pending. When i left the city, i had asked my old grandfather to get my no. Disconnected but due to age, i accepted that he would have forgotten to do so. I got a call from someone who said was a lawyer, so i agreed to pay the amount to avoid any discomfort. Another lady from docomo guided me to the payment method etc and i paid the dues. I asked her to get my number disconnected and she said that yes, once you've done this, your number will be discontinued. She said i am raising a request and it will be done. So, for me that was it. For all i know, my number has been disconnected cause a tata docomo representative told me so. A few months later i get calls saying that another bill for 2500 or so has been generated and i keep getting calls and notifications for the same. I kept telling all of them that i have gotten the no. Disconnected but they were like no, aapka number abhi chaalu hai. I rcvd mails in which i have mobile numbers of a few people who i guess are on higher positions than just the call centre people. One of them, to whom my husband spoke, said that"aapko nahi pay karna hai na, aap mat kijiye". So we were like okay, we dont want to. Cause it is not our fault. But then i keep getting these calls now from such rowdy people. One of the ladies' said that "aapka dimag kharab hai kya,? Payment karogi ya nahi?" this was in the middle of my office hours. I couldn't say a word to her then cause the owner of my institution was right there. I called up on the same no. Which was on the mail and complained. He asked me to message him that pooja lady's no., which i did. I really dont think he took any action. Cause the next time i called him, he very conviniently put my call on hold without even informing me. Then again i start getting calls from their delhi office, most probably the cannaught place office and the man was insane. First they ask me to visit the court on a sunday. And i was like, tomorrow is sunday and you think i wouldnt know that there are no hearings on a sunday. So he goes like, "theek hai fir baithe rahiye jab police aayegi to dekh lijiyega." i asked him to send me a court summon which he couldnt. I asked him to not call me again and he said "main aapka call redial pe laga raha hun, din raat phone ayega tab aapko samjh ayega".

Imagine my horror. I dont understand what this company is made of. They sound so uneducated and no less than gundas. How can they speak like that? And it is not about the money. The amount is small but how many times do i allow them make a fool of me? It is against my principles to be used like that. I keep getting threatened to pay the money.