[Resolved] Tata Docomo — Threatening for payment - mental harassment

Jigarhb

from Mumbai, Maharashtra

Address:	Vadodara, Gujarat, 390001
Website:	www.tatadocomo.com/en-in

Forgot to pay last month's due. For which without any intimation or call from executive, directly a Law firm from Delhi "DLS" contacted me. And threated to pay within 30 minutes else I have to visit Delhi Court. I asked the lady for time till day end, which she refused and was threatening like we will file a case against you and all.
As a courtesy, when a customer is associated with the company since couple of years, company should first call and inform about the payment skipped.
But on a contrary, nobody from company even bothered to call once and directly a law firm threated for making payment. Which I already paid. - Ref no. [protected].
Request you to help me take this issue of mental harassment against company.
My Photon no was - [protected]. Which I cancelled in this month only.

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May 25, 2017

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2017

Tata DoCoMo Customer Care's response Dear Customer,

Thank you for sharing your details. We have forwarded your concern and will ensure to get it resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Verified Support

Apr 24, 2017

Tata DoCoMo Customer Care's response As discussed, we have received online payment of Rs. 917 against your photon number [protected] on 18-APR-2017 towards the invoice number [protected] & [protected] and your transaction number is 10503118. We request you to treat this mail as an acknowledgment for the same. In this context, we regret that your experience has not been commensurate with what we strive to provide. Kindly view this incident as an aberration and not as a representation of our services.Your feedback would definitely be given to all concerned departments to ensure increased proactiveness and will help us to provide better services. We appreciate your patience and extended cooperation for the same.