[Resolved]  Tata Docomo — top up code damaged

I purchased one top up card at kolkata and was not able to key in the 14 digit pin.
The sr no is[protected] and my cell no is [protected]. Pl arg to charge the currency for rs 20/-already paid and the scratched pin was unreadable. Pls do something. This is happens in 19.9.2017 at 2 pm. At bhatpara. Service provider is tata docomo. It is a regular issue.
Many time it's happens.
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Oct 26, 2017
Complaint marked as Resolved 
Tata DoCoMo customer support has been notified about the posted complaint.
Verified Support
Sep 22, 2017
Tata DoCoMo Customer Care's response
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
Verified Support
Sep 25, 2017
Tata DoCoMo Customer Care's response
We would like to inform you that as per our records, recharge amount of Rs.20/- was not successfully, Being a loyal customer of Tata Docomo, an amount of Rs.15.39/- has been successfully credited to your account with the docket number VOU[protected] on 24-SEP-2017 at 15:55:28PM with serial no:[protected].
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