[Resolved] Tata Docomo — top up not received | |
On 18.7.2017. I did recharge from icici bank. My amount has been deducted but havnt received any recharge.. I hve tata docomo connection and then 24 august 2017. Again i did my recharge from data docomo outlet again i havnt received, total 160 rs recharge i havnt recived yet.. I m currently in international roaming and i cant call customer care and not even possible to recharge from any outlet. So kindly do it as soon as possible.. Was this information helpful? | |
Dec 17, 2017 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. Verified Support Nov 09, 2017 Tata DoCoMo Customer Care's response Thank you for sharing your details. We have forwarded your concern and will ensure to get it resolved soon.
Verified Support Nov 10, 2017 Tata DoCoMo Customer Care's response We would like to inform you that as per our records, a recharge of amount Rs.60/- and Rs100/- was successfully completed and activated on 18-Jul-2017 at 23:27PM and 24-Aug-2017 at 19:13PM. Your balnace on account Rs.157/-.We request you to kindly check the same.We would like to inform you that international roaming is a pre-activated service for your number. You should maintain aminimum balance of Rs.800/- while on International Roaming to make a call (Rs.99/- for rental & Rs.100 for making at least one min. call). Rs.99 /- will be deducted immediately whenever your handset latches with any network on International Roaming.
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