[Resolved] Tata Docomo — unable to port prepaid number

 
8 Reviews
Pune City, Maharashtra, India
 shindesandeep on Nov 6, 2017
I am unable to generate the port code for my tata docomo number +91 [protected], due to which i am unable to port my number to reliance jio.

Everytime i send the sms (Port [protected]) to 1900, instead of port code, i get the following message.

"send any of the foll: new short codes:sms cri to 58243 for cricket, sms bid to 57272 for bid n win, sms tune to 57886 to get ringtone. Rs3/sms"

I have tried sending the sms for more than 10 times and got the same reply instead of the port code.
It seems tata docomo is trying to deliberately block the port code generation to restricting me to port to different service provider.

Please take some action against these guys.

Thanks,
Sandeep
Complaint marked as Resolved Dec 11, 2017

Complaint Status


[Nov 06, 2017] Tata DoCoMo customer support has been notified about the posted complaint.
Verified Support
Tata DoCoMo Customer Care's response, Nov 08, 2017
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
Verified Support
Tata DoCoMo Customer Care's response, Nov 10, 2017
We tried to speak you personally on your number. However, the same was not possible as the call was not answered (BUSY), We would like to inform that you have to generate UPC (Unique Porting Code) from your handset. UPC code is the unique porting code mapped to the mobile number and is required for porting process follow the given procedure to generate UPC Code;- 1. Send SMS from the existing (Donor Operator number). a. SMS Port<space> Mobile no. to <1900> from the mobile number which you wish to port. You will be charged as per local SMS tariff for generating UPC code. b. You will receive the UPC code instantly from 1901 number. c. SMS will be charged as per the existing tariff plan. 2. UPC will be valid only for 15 days. 3. UPC code is 8 digit Alpha numeric code. 4. UPC needs to be generated from the same number for which the port out request needs to be registered. Kindly note that you need to visit the desire operator with UPC code regarding Port Out related concern
Complaint comments  7 Comments     Updated: Share0Tweet0

Comments

I'm not receiving port number. I sent message to 1900 later I received messages like due to system issue we are unable to generated upc code at present kindly try after some time.I am trying this since monday still it says system issue. Kindly resolve my issue.
I Docomo customer, I'm not receiving port number. I sent message to 1900 later I received messages like due to system issue we are unable to generated upc code at present kindly try after some time.I am trying this since monday still it says system issue. Kindly resolve my issue.
I Docomo customer, I'm not receiving port number. I sent message to 1900 but the code is not getting generated.
All Gallery and Docomo Shops are closed in my Area, M trying To co-ordinate with customer support but all The time Solutions provided by them are not working ...
I just want my Number get Port ...
Please Provide me the Port Code
I am unable tomorrow from Docomo. Please resolve

Regards,
Praveena KP
Praveena K P's reply, May 25, 2019
Sorry unable to PORT
am unable PORT from Docomo. Please resolve

Regards,
Praveena KP
Not getting UPC code sent many times PORT mobile no. Not getting any response. Docomo Please look into the issue.

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    Tata Docomo - unable to port prepaid number