[Resolved] Tata Docomo — unable to port prepaid number
Pune City, Maharashtra, India
Shshindesandeep on Nov 6, 2017
I am unable to generate the port code for my tata docomo number +91 [protected], due to which i am unable to port my number to reliance jio.
Everytime i send the sms (Port [protected]) to 1900, instead of port code, i get the following message.
"send any of the foll: new short codes:sms cri to 58243 for cricket, sms bid to 57272 for bid n win, sms tune to 57886 to get ringtone. Rs3/sms"
I have tried sending the sms for more than 10 times and got the same reply instead of the port code.
It seems tata docomo is trying to deliberately block the port code generation to restricting me to port to different service provider.
Please take some action against these guys.
Complaint marked as Resolved Dec 11, 2017
[Nov 06, 2017] Tata DoCoMo customer support has been notified about the posted complaint.
Verified SupportTata DoCoMo Customer Care's response, Nov 08, 2017
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Verified SupportTata DoCoMo Customer Care's response, Nov 10, 2017
We tried to speak you personally on your number. However, the same was not possible as the call was not answered (BUSY), We would like to inform that you have to generate UPC (Unique Porting Code) from your handset. UPC code is the unique porting code mapped to the mobile number and is required for porting process follow the given procedure to generate UPC Code;- 1. Send SMS from the existing (Donor Operator number). a. SMS Port<space> Mobile no. to <1900> from the mobile number which you wish to port. You will be charged as per local SMS tariff for generating UPC code. b. You will receive the UPC code instantly from 1901 number. c. SMS will be charged as per the existing tariff plan. 2. UPC will be valid only for 15 days. 3. UPC code is 8 digit Alpha numeric code. 4. UPC needs to be generated from the same number for which the port out request needs to be registered. Kindly note that you need to visit the desire operator with UPC code regarding Port Out related concern
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