[Resolved] Tata Docomo — uncalled deduction of balance and bad customer service

Sayraf

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560006

Hi,
I've been using Tata Docomo for last 10 years. Every now and then my balance is getting deducted without a valid reason. My business was good then so didn't bother. But now with new India I'm struggling to meet ends meet. Upon that I realized that Docomo is been looting my balance big time. If I call customer care they give me reasons like I made few calls., I downloaded big size data. For that reason I install data and call management app and checked which is close to 95%accuracy. Still it doesn't reach the limit yet. They deduct money from my account. Can anybody tell me where and how I can register, sue and complain about this.

This deduction has posted me loses in my business as well.

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Sep 17, 2017

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2017

Tata DoCoMo Customer Care's response "Dear Customer,
Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and exact location so that we can get in touch with you and assist you better.
Thanks and Regards
Customer Care
Tata DOCOMO."

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Comments

Sweetbits

from Sivagiri, Tamil Nadu

Hello sir i got my sim blocked by mistake n its askin for puk code so pls help me my no is [protected]. pls do reply.

archit85

from Mumbai, Maharashtra

Pl.note that, internet connection a/c no.[protected] was disconnected in Aug-2016 & after two months, Tata docomo connected once again without any information to consumer, so how they claim for outstanding payment of Rs.1759.00, as mistake at their end only.

Regds

Archit Nipaney
[protected]