[Resolved]  Tata Indicom — Photon

Address:

New Delhi, Delhi, 110008

I'm using Tata Photon which has a limit for 5.0 GB monthly which i have consumed last month but till now the new billing cycle has not been updated & according to them I have consumed this month limit as well. I have all the proof of the use as shared by the representative over the chat i'm also sharing the chat with you in the word format please have a look for the same. I would request you to please help in filing a case of Fraud against them.

The following is the chat exchanged by me & the representative.


Welcome to Tata DOCOMO Chat. Please wait while representative is identified...
Your chat session has been assigned to Tata DOCOMO representative.
{Sravan}Hi Rakshak Mehra. This is Sravan D. How may I help you today?
{Rakshak Mehra}Hi Sravan, I'm facing speed issue can you please help
{Sravan}I'm so sorry that this happened and I will do my best to fix this situation.
{Sravan}I understand that you are facing slow speed issue. May I help you with the same?
{Sravan}Would you like to have this information for the number [protected]?
{Rakshak Mehra}yes
{Sravan}As checked here you have consumed your data limit so you are facing slow speed issue
{Sravan}I suggest you to activate speed booster pack.
{Rakshak Mehra}Its showing Photon Whiz
{Sravan}Speed booster packs will help you enhance speed in your current plan post completion of peak data usage.
{Sravan}These packs can be opted for in addition to the existing tariff at any time during the bill cycle.
{Sravan}Post consumption of Bundled Usage and Speed Booster Pack Usage, Speed will be throttled as per plan till the new Bill Cycle starts.
{Rakshak Mehra}What is my billing cycle
{Sravan}However you can opt for booster packs five times during one bill cycle.
{Sravan}Validity and Bundled Usage of the Add on expires with the bill cycle. It cannot be carried forward to the next bill cycle.
{Sravan}Booster pack charges are one time charges and non-auto renewable.
{Rakshak Mehra}What is my billing Cycle
{Sravan}Your bill cycle is 26th to 25th of every month.
{Rakshak Mehra}???
{Sravan}Your bill cycle is 26th to 25th of every month.
{Rakshak Mehra}What is the date today
{Rakshak Mehra}and i have not used the photon from last 10 days
{Rakshak Mehra}so how is this possible ???
{Sravan}But as checked here you have consumed 5.62GB of data till 27-MAR-16
{Rakshak Mehra}r u the
{Sravan} Account related details can easily be found out using the link https://myaccount.tatatel.co.in/myaccount/index.jsp Please follow the link & enter requested details
{Rakshak Mehra}i have not used from last 10 days
{Sravan}You can check your own account related details from the above link.
{Sravan}I'm so sorry for that inconvenience.
{Sravan}But the usage was updated in our database
{Rakshak Mehra}how ???
{Rakshak Mehra}last month i can say yes i have consumed over & above
{Rakshak Mehra}but in 2 days i have used 5.62 GB not at all possible
{Rakshak Mehra}last time i called up the call centre they told the same figures
{Rakshak Mehra}so how is this possible now also
{Sravan} Account related details can easily be found out using the link https://myaccount.tatatel.co.in/myaccount/index.jsp Please follow the link & enter requested details
{Sravan}You can check your usage details by visit the above link.
{Sravan}Just give a missed call on[protected] from your registered mobile number & we will send your account details through SMS.
{Sravan}You will get your Photon number, Free usage, Utilized usage, Outstanding, Payment Due date & Speed throttle information with miss call option.
{Sravan}Please refer the default page for account related information
{Sravan}Need to Open GUI(Graphic User Interface) Page from Tablet, Smartphone, Laptop OR Desktop connected through Tata Photon Max Wifi.Enter IP Address in Http:// 192.168.1.1 in any browser.
{Sravan}Page Will Open - Click Photon Self Care
{Rakshak Mehra}but when someone has not even plugged in the device also then also the 5.62 GB is used
{Sravan}I request you to kindly stay on line while I retrieve this information for you, this may take about a minute.
{Rakshak Mehra}can i get the details of the sites also visited & my downloads done of 5.62 GB
{Sravan}I suggest you to opt for itemised bill.
{Rakshak Mehra}i need that
{Sravan}So that you can get the date and time of the usage
{Rakshak Mehra}& will it also give the place also where did i use that
{Sravan}You can check the itemised usage details when the bill will get generate.
{Sravan}As checked here the bill you are getting is the itemised bill only.
{Rakshak Mehra}but i'm shocked someone who has not even plugged for device also then also the person has used 5.62 GB
{Sravan}You will receive all the data usage details
{Rakshak Mehra}when
{Rakshak Mehra}has my bill been generated
{Rakshak Mehra}i hope the system has been updated from your end
{Sravan}Your bill will generate today only.
{Sravan}You can see the bill after 72hours.
{Rakshak Mehra}last time i remember the person over the call got some settings changed
{Rakshak Mehra}to Photon Whiz
{Rakshak Mehra}so according to you my consumption has been used for this month without plugging the device
{Rakshak Mehra}let me put a case in the consumer court then
{Rakshak Mehra}for fraud against you guys
{Rakshak Mehra}i'm taking this as a proof
{Sravan}I'm so sorry for that inconvenience.
{Sravan}Let me raise a complaint on the issue.
{Sravan}Our concern team will get back you on the same.
{Rakshak Mehra}you do what ever you want to do i will put a case against you guys
{Rakshak Mehra}This means you would be cheating with other customers also
{Rakshak Mehra}& all them would also be creeping like i'm doing
{Rakshak Mehra}you just wait i will just file a case online.
{Sravan}I can understand that must have made you feel upset and I will work toward fixing this situation for you.
{Rakshak Mehra}Fixing what ????
{Rakshak Mehra}you be online i will file a case against you guys with in next 20 min
{Rakshak Mehra}What upset
{Sravan}As checked here you are consuming this much of data.
{Sravan}27-MAR-16 10.0 MB 5.62GB
25-MAR-16 3.0 MB 5.61GB
21-MAR-16 15.0 MB 5.61GB
19-MAR-16 2.0 MB 5.59GB
18-MAR-16 46.0 MB 5.59GB
17-MAR-16 55.0 MB 5.54GB
16-MAR-16 12.0 MB 5.49GB
15-MAR-16 24.0 MB 5.48GB
14-MAR-16 80.0 MB 5.46GB
11-MAR-16 627.0 MB 5.38GB
{Sravan}Daily you are consuming this much of data.
{Rakshak Mehra}Why did the billing cycle not change on 25th
{Rakshak Mehra}Boss you have not changed the billing cycle till now
{Rakshak Mehra}So you guys make fool of the customers
{Rakshak Mehra}Thanks for the Proof i shall send a notice to you guys soon
{Sravan}Kindly confirm me did you give request for bill cycle change?
{Rakshak Mehra}why will i do that
{Rakshak Mehra}I have taken the snapshots & just filing a case on the consume court
{Sravan}OKay sir.
{Rakshak Mehra}consumer Court
{Sravan}There is no option of changing the bill cycle form our end.
{Sravan}It is the system generated bill cycle.
{Sravan}Are you online?
{Rakshak Mehra}yes
{Rakshak Mehra}this means you guys don't check anything & blind fool the customers
{Rakshak Mehra}Just a moment i'm just putting the case
{Sravan}As checked here your speed is restored on 26-MAR-2016
{Rakshak Mehra}in that case how have i used 5.62 GB
{Rakshak Mehra}on 27th you have just shown 10Mb
{Sravan}Go to “RUN” command and Type “%temp%“, Few files will appear delete those files.
{Sravan}Go to “Run” command and type “cleanmgr” - OK - Select check boxes - OK and confirm actions.
{Sravan}Post that check speed from the website.
{Rakshak Mehra}I'm using mac
{Sravan}Okay.
{Sravan}Just give a missed call on[protected] from your registered mobile number & we will send your account details through SMS.
{Sravan}Please let me know what is the message you are getting?
{Rakshak Mehra}ok wait let me do that
{Sravan}OKay.
{Rakshak Mehra}no reply till now
{Sravan}You have to give from your registered number only.
{Rakshak Mehra}Already done
{Rakshak Mehra}Eligible :- 5120 MB Utilised :-5754 on 28th March'15 Outstanding - 850
{Rakshak Mehra}Payment done on 15/3/15
{Rakshak Mehra}now it is showing on Payment due 14-04-16
{Rakshak Mehra}Payment done on 15/3/16
{Sravan}I request you to kindly stay on line while I retrieve this information for you, this may take about a minute.
{Rakshak Mehra}ok till the time i'm also filing the case as well