Tata Indicom — vsnl email not functioning

Address:

Mumbai City, Maharashtra, 400004

This is regarding my vsnl email a/c : [protected]@vsnl.com. I am not able to send or receive any emails on this email id. I am facing this problem since 29th june 2019. Everything was working fine before. I am not receiving any emails even on webmail. When i send an email to [protected]@vsnl.com from any other id, i am getting the bounce back error message "554-5.7.1 recipient address rejected : user is suspended 554 5.7.1".
I am not able to receive emails even on my microsoft outlook. I have been calling the customer care number regularly but the phone numbers given on the website does not exist/ not connecting. I have been using this email id for more than 15 years now and it was really very surprising at the level of service. I am really facing a problem since this is my official id and since i am not receiving emails, this is hampering my business immensely. I look forward to hearing from you as soon as possible. I appreciate your immediate action to my request.

Thanks & regards
Vivek noronha
([protected]@mtnl.net.in)