[Resolved]  Tata Motors — aero kit complaint for tata nexon from wasan motors, chembur

Address:Mumbai City, Maharashtra, 400071

Respected sir/madam,

Myself onkar p devalkar residing in dombivli west yesterday got delivery of my new tata nexon xz+.
And unfortunately the quality of my aero kit fitment is very very poor.
1. Roof top wrapped with glossy black is in pieces and looks very bad.
2. Mirrors are done black with some local poor quality paper.
3. Dealer says they couldn't fit alloy wheel rim bands, and even if they somehow fit it will get removed soon.
And so dealer has given us those rim bands kept in the boot/dicky.

I had a good impression about tata and its recent cars, but now i am totally disappointed from the way the new car i got yesterday.
Dealer is not ready now to take any responsibility and not treating us well.

I kindly request tata motors concerned team to look soon into my issue and help me to resolve this asap.

Request you to either replace my aero kit with new one with proper fitting or else return my aero kit money i. E. 75, 000 inr.
I don't need this kit if the kit and its fitting quality is such poor from tata dealers.
I regret now buying this aero kit.
Herewith attaching kit quality and its poor fitting images.

Request you again to take some strict action against wasan tata, chembur and help resolve me this issue.

Vehicle no. Mh 05 dy 6807

Dealer details - wasan motors,
Wasan house, 4, swastik park,
Sion trombay road, chembur,
Mumbai 400071, tel : 66831111
Fax[protected]
Email : [protected]@wasanonline.com

Regards,
Onkar devalkar
[protected]
[protected]
[protected]
+14 photos
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Mar 15, 2019
Complaint marked as Resolved 
Tata Motors customer support has been notified about the posted complaint.
Verified Support
Feb 12, 2019
Tata Motors Customer Care's response
Hi Onkar,

We've taken up your concern via Twitter and our team is diligently working on it. Rest assured, it will be resolved soon. We appreciate your patience in the meantime.

Regards,
The Tata Motors Team
Complaint comments 

Comments

I dropped my vehicle to Wasan Motors, Chembur on Tuesday, 12th Feb and went to collect my vehicle on 16th Saturday, but they have literally not done anything.I am really fed up now.I regret fitting this Aero kit now.The way the Wasan motors guys talk is very arrogant.1. Side skirting are repainted red somehow with hand brush (with all red color spots on the skirting). 2. roof wrapping is still with all bubbles at the edges/corners if you open the door/boot or if we check at the pillars corners. 3. About Alloy wheel Red rings - they're telling this ring will come out in running if Tyre pressure goes down. My sincere question to Tata Motors 'What should i do if showroom guys are telling such and if it falls tomorrow, it is not cheap, it costs 2000/- INR each i.e. 8000/- INR total for 4 tires'.
My question to Tata Motors is - If your authorized showroom guys are telling - it will fall in running, then why are you selling such items ???
I am really frustrated now from the way these Wasan Motors guys are handling my issue, I sincerely request Tata Motors to remove my Aero kit and return my Aero kit money.It was my big mistake to decide to fit this Aero kit, i thought showroom fitting quality and fit/finish will be far better than the local ones, but now i think i can fit this accessories at any local shop with better fitting quality.

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