[Resolved] Tata Motors — car/vehicle spare tyre

T Thangboi

from Mumbai, Maharashtra

Address:

Kwakeithel, Opp Imphal college, Imphal East, Manipur, 795001

Dear Sir,

I have purchase TATA TIAGO XT in October 2017. To my surprise I came to know that the spare tyre is smaller in size after puncturing the original left front tyre yesterday. I was in shock as to why such a reputed company of India can cheat their customer.

The details of my vehicle is as under -
Engine no- REVTRN02JSYK51784
Chassis no - MAT626282HKJ63982

Kindly give me the appropriate size spare tyre at the earliest.

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Jul 16, 2019

Complaint marked as Resolved

Tata Motors customer support has been notified about the posted complaint.

Verified Support

Jun 12, 2019

Tata Motors Customer Care's response Hi,

Thank you for writing to us. The spare wheel is a temporary solution for a car until its permanent tyre is repaired. The smaller sized wheel is to be used only for a short duration within specified limits of load, speed and time for passenger safety. This is in tune with the global practices being followed by all major manufacturers. Do get back to us in case you require any further assistance, and we'd be happy to help you.

Regards,
The Tata Motors Team

Jun 12, 2019

Updated by T Thangboi Kindly elaborate ' The smaller sized wheel is to be used only for a short duration within specified limits of load, speed and time for passenger safety '

As a reputed car manufacturer I believe that putting unequal tyre size does not guarantee passenger safety but lead to risk not only to passenger but also to lead to vehicle maintenance breakdown.

So to ensure passenger safety kindly provide the spare tyre of equal size