[Resolved] Tata Motors — cheating by company agent

t.pradhan

from Daulatpur, West Bengal

Address:	Darjeeling, West Bengal
Website:	Indian consumer complaints forum

I, Tara Maini Chhetri, resident of Kalimpong, purchased Nano, Vehicle registration no:WB796916, Chassis No:NATG12247FKD07424, Engine No:06827 with date of sale:15/12/16, date of Registration of contract:12/04/17.In this connection the cheque amount of Rs5910/-was paid. The Agent's name who signed the book is Mr.Dinesh Bhasin, Hd Customer Support, Passenger Vehicle Business Unit, Tata motors Ltd. The booklet no is :3019353.Now the details of above are missing from the records of the Bajla Motors, Siliguri where I purchased the vehicle, whereas I have the signed booklet whose no is: 3019353.There is the seal of the Sale's Centre with the signature of the agent.

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Jul 28, 2018

Complaint marked as Resolved

As per the instructions on the booklet, the company was to provide the time to time services on the Nano for the payment which was made to the tune of Rs5910/-.But Every time I went there for service there was no records of the payment. Hence I had to pay for the service out of my own pocket. Upon complaining I was told I must make a complain to the Tata motors, with a copy of the payment made. This I am about to do depending upon what action You are going to take and the result of the action. Also the person who received payment on behalf of the company is no longer there. Evidently he pocketed the money and vanished. But this is the responsibility of the Company(Tata Motors ) (Siliguri, Bajla Motors).I also enclosed copy of the money receipt when I complained yesterday. TaraMani Chhetri.

Tata Motors customer support has been notified about the posted complaint.

Verified Support

Jul 29, 2018

Tata Motors Customer Care's response Dear Tara,

We're truly concerned to know about the situation faced by you and have informed our team about this. They'll soon connect with you to assist further.

Regards,
The Tata Motors Team

Verified Support

Jul 30, 2018

Tata Motors Customer Care's response Dear Tara,

Our team tried to contacting you on the number provided, however, the number was not reachable. We request you to share an alternate contact number or a convenient time to help us get in touch with you, so that we can quickly resolve your concern.

Regards,
The Tata Motors Team

Jul 30, 2018

Updated by t.pradhan Thank you. I am here with providing the alternate mob no: [protected]. When you call this number please ask if this is Tara Mani Chhetri. He has the detail information you might want. Right now since he is in Siliguri for his car servicing you may reach him at this number. Thank you.
Tejendra Pradhan(I am a friend of his).
Thanking you again.