[Resolved]  Tata Motors — cheating in the name "december scheme"

I am mr. J jayalal. This is a complaint regarding a tata tigor that i recently purchased from concorde motors, mavelikkara, kerala on january of 2018. The chasis number is mat629526hkn85538 and engine number is revtrn05n8yk71143. The car was booked on 23rd of december 2018. While booking for the vehicle, i was given a customer copy of a commitment form with "tata motors" as its title. The serial number printed in the customer form is 14295. A scanned copy of the above said commitment form is attached along with. It clearly states that i will be given a reverse camera in addition to free insurance and accessories as part of dec scheme. But the camera was not attached to the car at the time of delivery. I asked the dealer and i was told that camera will be fitted during the first service. After repeated queries and discussions with the dealer and sales manager of concorde motors, the camera is still not provided even after the second service and now they are not picking up my phone. Later, a complaint was made with tata motors on 31st of july. Now it is 16 days and the problem still remains unresolved. Concorde motors is a subsidiary of tata and they cant even resolve a problem with them. I have no idea how they are dealing with other third party dealers. It is now 8 months post delivery. This is a clear betrayal of trust we had on tata motors. This is definitely against customer expectations from a reputed company like tata. We were committed the reverse camera as part of the december scheme. Now it is festive season in kerala called onam and i am sure concorde motors will be using the same unethical strategy to earn more sale. If the problem is not resolved by the earliest, i have no other option but to move legally. I will also be sharing my experience with others through person as well as through social medias so that others are not cheated like this.
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Sep 16, 2018
Complaint marked as Resolved 
Tata Motors customer support has been notified about the posted complaint.
Verified Support
Aug 16, 2018
Tata Motors Customer Care's response
Dear Customer,

We are dejected to hear about your experience and regret the inconvenience caused. Kindly share your contact information via message, so that we can get in touch with you and assist accordingly.

Regards,
The Tata Motors Team
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