Tata Motors — complaint about marcopolo school bus, model 2014 purchased from shripadi trading, kathmandu

Address:

44600

I represent national creative co-educational school, kathmandu nepal. We are a school who owns 17 tata winger and 1 marcopolo school bus. Marcopolo bus was bought from shripadi trading, kathmandu on june 2014. Since the beginning of ownership we had problems with the gear box and steering control. Gear box problem was solved but the steering problem is not solved till date. Since the beginning we have been repeatedly requesting the company for the proper maintenance but it hasn't been fixed yet. Now they are asking us to change the steering control to power steering system on our cost which is not acceptable to us. We would like to request you to resolve this problem as soon as possible as this is the bus for small children.