[Resolved]  Tata Motors — complaint on service center - select motors service center, peddammagadda, hanmkonda. warangal [protected]

Address:Select Motors service center, Peddammagadda, Hanmkonda. Warangal 9959037696, 506004

Date of incident: 15/09/2019.
Client number : select motors service center, peddammagadda, hanmkonda. Warangal [protected].
Incident description: i have an tata indigo ecs cr4 car, using from dec 2012. My car is not starting. When you insert the key display is coming. So pushed my car and get started and took to select motors service center, peddammagadda, hanmkonda. Warangal.
I explained the following things to the job card person as well as to the electrician.
1. I generally use to wash my car on every 15 days interval (Generally), from past 2 months i am not washing and kept under the sun.

2. I got this problem not getting start with key. But it gets start by push. I suspected may be some rats were damaged the wires that goes between the started mortar.

3. I again told them, sometimes it gets start if i pour some water over the battery area. I showed them some wires were half cut at head lights. And informed the problem not getting the high beam lights.

I took my vehicle by 9.30am as they explained via phone, but they came at 10am created my job card. Took my vehicle unattended till 11.00am mine is the second job card for that day (15/09/2019). The electrician is not available (I my self-enquired about this that electrician is not available). I requested the assistant manager to call electrician. He called the electrician and at around 11.30am he came and took my vehicle and checked things. He said the problem can be solved but need a day and costs around rs 3000/- (Rs 1500/- for electrical labour charges + if parts are damaged then will reach to rs 3000/-). I asked him tell me the tentative time when you will give me back my car. He said if you are ok with the amount, i can give you by 2:00pm - 15/9/2019. I said ok, please do it. I am at around my vehicle when he does the job. He instead me twice you go away from vehicle sit in customer lounge in ground floor. But my vehicle is in first floor. I said him that i wount disturb you, you please carry on your job.

He opened the bottom portion of steering and opened all the wires and did something, at around 12.45pm he said, the problem cannot be solved by today you need to hand over the vehicle here and come tomorrow that to as we inform after your car get ready.

I asked him, what is the problem why you didn’t do that job today. Please do it. We have full day. He denied for that and asked me again if you want i can fit back the open parts and give you back you can have your car. And informed me if you come tomorrow also, you need to leave your car for 2days. And please don't take your car tomorrow. You get it after 3 days, i cannot start tomorrow. The electrician didn't attempted the problem at light too.

I have requested him, please reassemble back and give me the car. Then again we did push start of the car and taken for water wash. After the car was washed with water. It again started there at service center by their water wash team. They didn't inform and communicated between them.

Meanwhile (While the car is being washing) i have informed to assistant plant manager about the issue of not solving the electrical problem, he called the electrician to his cabin and enquired about issue and the manager also confirmed the same word from the electrician.

I took my vehicle out of their service center and took to home. I observed there is a problem in display symbols, when i press to light front fog lights, it shows me the rear light symbol. It is again troubled me in the next day. I took my car to local private car care electrical repair shop. After listening all the story about why it is not starting. They simply took another battery and connected my car and asked me to start with key. It is started immediately. They confirmed that there is a wax formation at battery leads so, power is not suppling to the starter motor. They took one toothed cutting player and rubbed the batter lead (Prong) and took one small copper piece inserted between the cable and battery prong. It worked well. And they solved all the misplaced fuses at steering location. I got all the display symbol back including the spring symbol. They checked the light high beam problem they were fused. So they put 2 nos of bosch high beam lights. It hardly costed me rs 400/- (Rs 250 labor charges - checked the battery power, wires connevity etc... (Amount is justified for me. Rest are for fuses).
I am using my vehicle as usually without problem.
One more information i want to share you that this service center doesn’t have open view to our vehicle while they get serviced. There are two customer lounges at ground floor. One lounge is not visible to the workshop and the other one is visible but the glass window is full covered with some big poster. Generally the car repair is not at ground floor. There is no customer lounge at first floor, but all the vehicles were repaired at first floor. My car too taken to first floor. I have gone there stand from 10 am to till 1pm. This is some thing you can improve your reputation. Please do check a sudden surprise visit to this service center.
+1 photos
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Oct 21, 2019
Complaint marked as Resolved 
Tata Motors customer support has been notified about the posted complaint.
Verified Support
Sep 18, 2019
Tata Motors Customer Care's response
Hi Subbarao,

We completely understand your reason for concern. We've forwarded your details to our team and they will soon connect with you to assist further. We appreciate your cooperation in the meantime.

Regards,
The Tata Motors Team
Sep 19, 2019
Updated by Subbarao Yarramsetty
I am attaching here with the pics of that day, showing all the open parts.

Verified Support
Sep 19, 2019
Tata Motors Customer Care's response
Hi Subbarao,

As per the update received from our team, we understand that they have sent you an email with the necessary information regarding your concern. In case you require any further assistance, you can connect with them and they'll surely help you.

Regards,
The Tata Motors Team
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