[Resolved]  Tata Motors — Complaint regarding misselling and lapse in customer service

Address:

New Delhi, Delhi

ear Sir/Madam I would like to lodge a complaint on behalf of Sh. Ravinder Kumar Jain (My father), who has purchase TATA Nano XTA model from concorde motors sarita vihar New Delhi. Following are the complaint specifics 1) The customer sales executive Mr. Rahul made false commitments to make us book the car. The false offers included discount coupons of 5000 Rs from big bazaar and other outlets. Also a discount of 20, 000 Rs on the cost of car was promised by him because he said we have made the first booking in Delhi NCR. None of these offers or promises were delivered. 2) The Number plate given to us by the company is just a piece of paper pasted on the car and no formal number plate has been given yet. It has been 20 days since the delivery of car. We have to plead to traffic cops to not to challan us. 3) The nominee name on our insurance of car is wrongly written in spite of mentioning many times. 4) The final cost of car decided at the showroom was 3, 10, 000 Rs (Three lakhs ten thousand only), But the invoice has been made of 3, 14, 000 Rs. We have made the payment of Rs 3, 10, 000 only and we need the receipt or invoice of the same. As my father is a government employee, his every purchase have to be submitted in his office. 5) NO free service coupons have been provided by the dealership. It was promised to us that first three services will be free of cost but no coupons or vouchers has been given to us for claiming the same. 6) The response from Mr Jainender and Mr. Varun has been highly sub standard and un reliable. We are feeling mentally harassed by the employees of yours. We have to relentlessly follow up with these people just to get them on phone and after committing a timelines none of it has been met. Thus I request the following 1) Original RC of car 2) Corrected copy of car insurance 3) Free car service coupons 4) Number plate 5) Discount coupons/vouchers And finally strict action against the customer service representatives. With the sales of NANO falling short and still remaining unpopular among masses, the customer service of your centers will only demolish the NANO brand. In spite of strong advice against purchasing nano, I went ahead and trusted a company but I am now regretting my decision. Enclosed are the details and invoices of purchase Thanks