[Resolved]  Tata Motors — complaint srtanzcars. pvt. ltd pollachi

Address:

Coimbatore, Tamil Nadu

Hi

I am gowthamachandran from pollachi, i have booked tata tiago xz diesel car on july 2018 in srtanzcars. Pvt. Ltd pollachi, coimbatore district, taminadu. I paid in three installment rs 51, 000 for booking. Due to some financial reason i cancelled my booking past three months i am coordinating with the sales executive suresh who was working in pollachi branch for refund money i feel suresh who was dealing our concern misleading us and giving false information regarding our refund and started to speak very rude asking us to go and compline in consumer court for refund money. He give us false information that the amount was already credited in our account and there was some fault in our bank side for not reflect in my account. I am kindly requesting for strict disciplinary action against the fraud customer executive suresh because of such executive the name of tata motors will be go to customers in very bad way.
After all this incidents we directly compline the issue to the branch manager and after checking our details he found out last 3months suresh who deal our concern not taken any reasonable steps for our refund so branch manager by himself ask sorry for the delay and he ask us one week time for refund but still up to now we not get our refund amount. By keeping our money for more than 3months as per show room managers statement they deduct rs3000 from our booking amount which was too high in case if the refund was processed immediate we will accept the deduction but after 3months we feel it was too much.