[Resolved] Tata Motors — damage to car sensors at workshop.
VVF india Limited, V41, TALOJA MIDC, Navi Mumbai, Mumbai City District, Maharashtra, India
CaCagc on May 18, 2019
My car has dual fuel car and gas. It was working on both. However after surge in current there was program failure of the software at the workshop. After that my car is not working on gas. It worked intermittently once or twice then stopped working on gas completely.
The lamda sensor had been blocked in 2016 as it was disturbing tuning of the car. The car was getting converted to gas without it all the time. However now the workshop blames the lack of lamda sensor. Reinstalling it will mean new problems. But the the problem is "gas sensor" damaged the workshop is silent on it. Tata have asked me to contact the workshop to resolve the issue.
I do not have techical knowledge. But feel it is unfair to have such electronis in a cheap car when you have gone and completed other repairs recommended by the workshop and just paid a bill of over 62, 000/-. The car is delivered to your home as fit and then next you are asked to pay 24, 000 for replacing sensors, which even if you do, you know is not the end of you troubles and something new can come up. Any assistance in how to deal with this is welcome.
Complaint marked as Resolved Jun 28, 2019
[May 18, 2019] Tata Motors customer support has been notified about the posted complaint.
Verified SupportTata Motors Customer Care's response, May 18, 2019
We're disappointed to know about the experience you've had. Please share your contact information, vehicle chassis number and dealer details via messages, so that our team can connect with you for quicker assistance.
The Tata Motors Team
Verified SupportTata Motors Customer Care's response, May 28, 2019
Obtaining your details through customer care via your complaint number, will result in a significant and unnecessary delay in addressing your concern. Hence, we kindly request you to share your contact number and car model, as doing so will help to resolve your issue at the earliest.
The Tata Motors Team
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