[Resolved]  Tata Motors — dealer negligence

Address:

Cyber Towers, Hitech City, Hyderabad, Telangana

I have bought a new tata tiago vehicle with chasis no mat626288lka05265 in the month of february and i paid for insurance, registration charges, permanent registration charges along with the purchase of the vehicle. I was promised to be provided side bidding as free accessory for my purchase.
I am reporting these 3 issues after a month time and doing 12 follow ups with the dealer in this one month.

1. I paid 25k as premium for the insurance but the dealer provided me insurance with a premium of 20k. So clearly he pocketed 5k. While purchasing he clearly mentioned me that the premium amount is 25k and took money for the same, but after receiving the insurance print out premium is written 20k only.

2. I paid 3000 rupees for permanent registration for the vehicle and even after one month of follow up, the registration is not done. My temporary registration is expired meanwhile and the dealer doesn't even care.

3. I was promised to be given side bidding as accessory for my purchase but none is provided. Everytime i ask, they say that stock is not available. When i call the inventory people like a new customer who wants to purchase the accessory they told me accessory is available and asked me to immediately come to showroom for the fitting. I went to showroom and asked them to do the fitting for free as stock is available. Immediately they changed their tone and said some other customer has already purchased this product and now it is out of stock. So, clearly they have intention to cheat.

I have made several calls to the dealer and visited showroom as well, but the people there didn't care after payment was made. Their only motto was take money from the customer and let him suffer roaming around the showroom.