[Resolved] Tata Motors — DEFECTIVE CAR GIVEN BY TATA MOTORS -BREAK DOWN - Break down of under warranty INDIGO -ECS CAR , AND KEPT IN TATA COMMERCIAL PVT LTD Waidhan 6TH SEPT.

 
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 rabindra_4
Dear Sir, I would like to inform you that I have purchased a car INDIGO ECS from Tata Dealer HKBK MOTOR PVT .LTD on date 31st Dec2012 with Extended 3 years warranty financed by MAGMA FINANCE .and In December 2013 TATA MOTOR DEALER HKBK dealer have gone without giving any information and TATA MOTOR not providing any other nearest service point from TATA MOTORS side in the RENUKOOT- Sonebhadra district nearby area . I have made all three free service on time according to the date given on coupan by your Dealer HKBK MOTOR PVT LTD. RENUKOOT and fourth service is due On 6th September my car breakdown in Anapra area of Sonebhdra U.P and by shifting arrangement done by me it was shifted in Tata Commercial Waidhan VindhyaNagar Road Dist :Singrauli M.P on same day (Sub-dealer of Tata Commercial Jabalpur ) And our car is under warranty as it has completed only 21 month only and 15500KM as total warranty is 36 Month (Extended warranty ) also Service coupon for 4th free service is also valid and submitted along with the car . and Car was kept by Tata commercial from 6th September and not repaired till now under warranty and asking money 17, 500 for repair . Also I have made complaint in TATA customer -care team for the same on date 11th September14 and 15 September 14 with complaint no: 1-[protected] and 1-[protected] when the Tata Commercial Waidhan asked for money 17500 and refuse to give the warranty with commitment that you have not purchased the car from my point by sales team and senior sales people Mr. Mahendra Singh done major misbehave with me told the service people that through out the car from Works shop campus as we have too much load. I request to you asked the Tata Motors to repair the car/replace the car and provide the ( amount against the mental, physical harassment and economical loss, insult and image harassment -Rs12 Lacs ) the car as earliest as possible under warranty and strong action should be taken against the above people (Mr. Mahendra Singh-Sales Department of Tata Commercial Waidhan-Sub Dealer of TATA COMMERCIAL JABALPUR -Dealer of TATA MOTORS ) from TATA MOTORS side for the miss behave with me so that they cannot repeat the same with any customer and down the image of Tata Motors . The detail of car and address is as below . NAME : RABINDRA KR. PANDEY ADD: TTS-I/186 NTPC COLONY RIHAND NAGAR BIJPUR SONEBHADRA U.P -231223 MOB: [protected] VEHICLE RC NO: UP64S 1540 FINANCER :MAGMA FINCORP RENUKOOT INSURED BY : UNITED INDIA INSURANCE COMPANY RENUKOOT I request to Tata Motorsto provide the service as earliest as possible without any further delay and kindly provide and declare the service point in Sonebhadra District or in Waidhan so that we can make service on time and get the break down assistance and escape from the rude people and miss behave . Ask to tata motors to do the needful (reapir /replace the car and provide the Rs 12 lacks for cover the losses as earliest as possible and save our long lasting relationship and away from legal formalities and action Thanks and Regards Rabindra Kumar Pandey [protected]
Complaint marked as Resolved 
email id : crm.pcdws@tatacommercial.com(dealer of the tata motors and not giving warranty asking the adv money for repair and doing the service as authorize tata dealer in waidhaon sales by tata commercial jabalpur and not provide the service for other dealer making excuse that the waidhon workshop is not authorize workshopand told me to shift your car otherwisec making penalty 150/day as keeping charge
Mr. Pathak GM-service tata commercial jablapur mob: 9165577779

emai id :(shukla.saurabh@tatamotors.com)CSM -TATA MOTOR M.P not doing any help and doing activity according to the dealer
Not got any assistance from M.P reason CSM-Mr. Saurabh Shukla to repair the car under warranty
customercare tata motors email id: customercare@tatamotors.com not able to help to repair the car under warranty

Complaint Status


[Sep 18, 2014] Tata Motors customer support has been notified about the posted complaint.
Complaint comments  3 Comments     Updated: Share0Tweet0Share0

Comments

Dear Sir,

I would like to inform you that I have purchased a car INDIGO ECS from Tata Dealer HKBK MOTOR PVT .LTD on date 31st Dec2012 with Extended 3 years warranty financed by MAGMA FINANCE .and In December 2013 TATA MOTOR DEALER HKBK dealer have gone without giving any information and TATA MOTOR not providing any other nearest service point from TATA MOTORS side in the RENUKOOT- Sonebhadra district nearby area .

I have made all three free service on time according to the date given on coupan by your Dealer HKBK MOTOR PVT LTD. RENUKOOT and fourth service is due

On 6th September my car breakdown in Anapra area of Sonebhdra U.P and by shifting arrangement done by me it was shifted in Tata Commercial Waidhan VindhyaNagar Road Dist :Singrauli M.P on same day (Sub-dealer of Tata Commercial Jabalpur )

And our car is under warranty as it has completed only 21 month only and 15500KM as total warranty is 36 Month (Extended warranty ) also Service coupon for 4th free service is also valid and submitted along with the car .

and Car was kept by Tata commercial from 6th September and not repaired till now under warranty and asking money 17, 500 for repair .

Also I have made complaint in TATA customer -care team for the same on date 11th September14 and 15 September 14 with complaint no: 1-[protected] and 1-[protected] when the Tata Commercial Waidhan asked for money 17500 and refuse to give the warranty with commitment that you have not purchased the car from my point by sales team and senior sales people Mr. Mahendra Singh done major misbehave with me told the service people that through out the car from Works shop campus as we have too much load.


I request to you asked the Tata Motors to repair the car/replace the car and provide the ( amount against the mental, physical harassment and economical loss, insult and image harassment -Rs12 Lacs ) the car as earliest as possible under warranty and strong action should be taken against the above people (Mr. Mahendra Singh-Sales Department of Tata Commercial Waidhan-Sub Dealer of TATA COMMERCIAL JABALPUR -Dealer of TATA MOTORS ) from TATA MOTORS side for the miss behave with me so that they cannot repeat the same with any customer and down the image of Tata Motors .


The detail of car and address is as below .

NAME : RABINDRA KR. PANDEY
ADD: TTS-I/186 NTPC COLONY
RIHAND NAGAR BIJPUR SONEBHADRA U.P -231223
MOB: [protected]
VEHICLE RC NO: UP64S 1540
FINANCER :MAGMA FINCORP RENUKOOT
INSURED BY : UNITED INDIA INSURANCE COMPANY RENUKOOT

I request to Tata Motorsto provide the service as earliest as possible without any further delay and kindly provide and declare the service point in Sonebhadra District or in Waidhan so that we can make service on time and get the break down assistance and escape from the rude people and miss behave .

Ask to tata motors to do the needful (reapir /replace the car and provide the Rs 12 lacks for cover the losses as earliest as possible and save our long lasting relationship and away from legal formalities and action

Thanks and Regards
Rabindra Kumar Pandey
[protected]
Now Tata commercial Jablpur-Dealer of TATA MOTORS refused to give the warranty and do the service on paid basis only .

I have purchased the car from TATA MOTORS hence TATA motors is totally responsible for service otherwise TATA will pay the all charges for physical and mental harassment and economical loss and replaces defective car by new one and provide the 12 lacks as overall loss.

Ask to Tata motor to arrange the repair under warranty .


Rabindra Kumar Pandey
NOT RESOLVED

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    Tata Motors - DEFECTIVE CAR GIVEN BY TATA MOTORS -BREAK DOWN - Break down of under warranty INDIGO -ECS CAR , AND KEPT IN TATA COMMERCIAL PVT LTD Waidhan 6TH SEPT.