Tata Motors — defective tigor xz+ | |||
Date of incident : 13th april 2019 Purchase date of car: 22nd march Full description: So i bought a new car which is a tata tigor xz+ from concorde motors khairatabad branch on 22nd of march. After 7 days of purchase, i had problem with the suspension which was recitified by the servicing centre. After running the car for about 1300 kms, the car started making a lot of noise, sounded like a tractor. The gear knob starts vibrating.in bumper to bumper traffic, releasing the clutch makes terrible mechanical noise. I have raised multiple complaints to tata motors, but everytime they have failed to rectify the issue. The last they did was clutch plate was replaced and sound proofing inside the cabin was done which was of no use. They are not fixing the root cause, which is the gear box in itself. I have recorded videos as proof as everytime i go to the workshop, the technicians do not acknowledge my problem at all. They have been been making me run around for over 5 months now. Currently these are the following issues i have in my car: 1.in lower revs 800-1500 rpm the car makes a rattling noise. As if the gear is not placed. 2. The noise level. The car feels very harsh and noisy inside the cabin. I told the sales executive about it and he mentioned that as i keep driving the car, the noise levels will go lower.in my case the noise levels went higher and even the vibrations kicked in. The engine on higher rev's makes that growling noise and even the gear lever starts vibrating. 3. The car feels jerky around 2nd, 3rd & 4th gear. 4. Above 100 speed the streering and car starts vibrating like anything. 5. Press and unpress the clutch it will make a huge noise. As if a hammer is being hit on a metal. 6. Above 100 speed theres a burning smell inside the cabin. I am attaching all the videos about the car problem and email threads that i had sent along with the complaint numbers. Desirable resolution: i want a full refund or replace the car. +1 videos Was this information helpful? | |||
Tata Motors customer support has been notified about the posted complaint. Verified Support Aug 14, 2019 Tata Motors Customer Care's response Hi Pratik, We sincerely apologize for the inconvenience caused. We've shared your concern with our team and they will soon connect with you to assist further. Regards, The Tata Motors Team Verified Support Aug 14, 2019 Tata Motors Customer Care's response Hi Pratik, We sincerely apologize for the inconvenience caused. We've forwarded your details to our team and they will soon get in touch with you to address your concern. We appreciate your patience in the meanwhile. Regards, The Tata Motors Team Verified Support Aug 15, 2019 Tata Motors Customer Care's response Hi Pratik, We understand that our team has connected with you through a call and taken your concern forward. Rest assured that it will be resolved soon. We appreciate your patience in the meantime. Regards, The Tata Motors Team Verified Support Aug 17, 2019 Tata Motors Customer Care's response Hi Pratik, As per the update received from our team, we understand that they had picked up your vehicle yesterday and the work is under progress. Rest assured that it will be resolved soon. If you require any further assistance, feel free to connect with them and they'll definitely assist you with it. Regards, The Tata Motors Team | |||
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