Tata Motors — defective tigor xz+

Address:Mahindra Ashvita, Flat-A1105, KPHB, Hafeezpet Link Road, Near Hi-tech City MMTS, Kukatpally, Hyderabad, Andhra Pradesh, 500072

Date of incident : 13th april 2019
Purchase date of car: 22nd march
Full description:

So i bought a new car which is a tata tigor xz+ from concorde motors khairatabad branch on 22nd of march. After 7 days of purchase, i had problem with the suspension which was recitified by the servicing centre. After running the car for about 1300 kms, the car started making a lot of noise, sounded like a tractor. The gear knob starts vibrating.in bumper to bumper traffic, releasing the clutch makes terrible mechanical noise. I have raised multiple complaints to tata motors, but everytime they have failed to rectify the issue. The last they did was clutch plate was replaced and sound proofing inside the cabin was done which was of no use. They are not fixing the root cause, which is the gear box in itself. I have recorded videos as proof as everytime i go to the workshop, the technicians do not acknowledge my problem at all. They have been been making me run around for over 5 months now. Currently these are the following issues i have in my car:
1.in lower revs 800-1500 rpm the car makes a rattling noise. As if the gear is not placed.
2. The noise level. The car feels very harsh and noisy inside the cabin. I told the sales executive about it and he mentioned that as i keep driving the car, the noise levels will go lower.in my case the noise levels went higher and even the vibrations kicked in. The engine on higher rev's makes that growling noise and even the gear lever starts vibrating.
3. The car feels jerky around 2nd, 3rd & 4th gear.
4. Above 100 speed the streering and car starts vibrating like anything.
5. Press and unpress the clutch it will make a huge noise. As if a hammer is being hit on a metal.
6. Above 100 speed theres a burning smell inside the cabin.

I am attaching all the videos about the car problem and email threads that i had sent along with the complaint numbers.

Desirable resolution: i want a full refund or replace the car.
+7 photos
+1 videos
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Tata Motors customer support has been notified about the posted complaint.
Verified Support
Aug 14, 2019
Tata Motors Customer Care's response
Hi Pratik,

We sincerely apologize for the inconvenience caused. We've shared your concern with our team and they will soon connect with you to assist further.

Regards,
The Tata Motors Team
Verified Support
Aug 14, 2019
Tata Motors Customer Care's response
Hi Pratik,

We sincerely apologize for the inconvenience caused. We've forwarded your details to our team and they will soon get in touch with you to address your concern. We appreciate your patience in the meanwhile.

Regards,
The Tata Motors Team
Verified Support
Aug 15, 2019
Tata Motors Customer Care's response
Hi Pratik,

We understand that our team has connected with you through a call and taken your concern forward. Rest assured that it will be resolved soon. We appreciate your patience in the meantime.

Regards,
The Tata Motors Team
Verified Support
Aug 17, 2019
Tata Motors Customer Care's response
Hi Pratik,

As per the update received from our team, we understand that they had picked up your vehicle yesterday and the work is under progress. Rest assured that it will be resolved soon. If you require any further assistance, feel free to connect with them and they'll definitely assist you with it.

Regards,
The Tata Motors Team
Aug 18, 2019
Updated by Pratik Dev Sharma
Yes! The Car has been picked up on Friday i.e 16th August 2019. I am not sure if my problem will be resolved because the technical team doesn't seem very keen on replacing the gear box & Air filter assembly.
Aug 19, 2019
Updated by Pratik Dev Sharma
No update from Concorder Motors Sanath nagar on th car till now. Called the Service manager of Concorde motors and was told that CSM Mr. Krishnakanth will get back to me with the Plan of Action. Have not heard from him till now.
Aug 22, 2019
Updated by Pratik Dev Sharma
No updates from neither Concorde Motors nor from Tata Motors Customer Service Manager Mr. Krishnakanth.
Heights o[censored]nprofessionalism. Have tried to reach out to Mr. Krishnakanth multiple times but his phone is not reachable. Car has been in the workshop for 7 days without any update.

Lodged a Consumer Grievance in Department of Consumer Affairs India.
Grievance Number: 1522414

Aug 24, 2019
Updated by Pratik Dev Sharma
No Reply from the representative of Tata Motors CSM Mr. Krishnakanth Cheripelly. I have called him multiple times, Disconnects my calls. Messaged him as well but in vain. No response. Screenshots are attached for reference.

I got in touch with Mr. Ragesh Nair, The Service Manager Concorde Motors Sanath nagar. He has been asked to tell me that the car doesn't have any issue. I asked them to give it to me in writing.

I am surprised with the level of incompetency of Tata Motors. My car has been lying in the workshop for over a week now.

Aug 24, 2019
Updated by Pratik Dev Sharma
As expected, Concorde Motors have denied that there is any problem with the car. I am not surprised with their response. This has been going on for over 6 months now. They have mentioned that the sound in the video is an "operational noise."

Screenshot : Attached for reference.

I am taking this up legally to the consumer court.

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