[Resolved]  Tata Motors — deficiency of service from tata motors finance

Address:Jalna, Maharashtra, 431203

I had purchased a new tata tigor from satish motors jalna in jan 2018 while purchasing a vehicle there was an offer for free insurance for a year. But after that they deducting the insurance amount from my monthly installments. After an year they used my money without my concern after a year they refunded my amount to me. But after a year period over i renewed the policy from another insurance company but they still withdrawing money with my emi. Neither they providing a policy copy to me nor stop deducting amount from my account. Many times i told them that, "i don't want their insurance but they still deducting amount from my account".
So please help me resolve my issue and refund my deducted extra amount to me and stop extra emi amount deduction in future.

Hamed hamad chaus
[protected]
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Aug 19, 2019
Complaint marked as Resolved 
Tata Motors customer support has been notified about the posted complaint.
Verified Support
Jul 18, 2019
Tata Motors Customer Care's response
Hi,

We never want our customer to have such an experience and sincerely apologize for the inconvenience caused. We've forwarded your details to our team and they will soon get in touch with you to address your concern. We appreciate your patience in the meanwhile.

Regards,
The Tata Motors Team
Verified Support
Jul 19, 2019
Tata Motors Customer Care's response
Hi Asif,

Our team tried to contact you on the provided number, however, the number was busy. We request you to share an alternate contact number or a preferred time to call, so that they can soon get in touch with you to assist further.

Regards,
The Tata Motors Team
Verified Support
Jul 19, 2019
Tata Motors Customer Care's response
Hi Asif,

We understand that our on-ground team has connected with you and provided the best possible resolution. For any further assistance, we request you to get in touch with them and they will surely help you with it.

Thanks & Regards
The Tata Motors Team
Verified Support
Nov 20, 2019
Tata Motors Customer Care's response
We have registered the case id # 4720149 and the same is under investigation

Regards
Customer care executive
Tata motors finance limited
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