[Resolved]  Tata Motors — delay and negligence of maintenance o[censored]rgent complaint of my car

Address:Pathanamthitta, Kerala, 689654
Website:www.quickerala.com/pathanamthitta/thekkemala/focuz-motors-tata-motors/56934

Sir

I am using tata safari dicor kl27- a-2545 for last 10 years, last month the car is showing a missing problem and the service lights are engaged on the instrument cluster. I approached my nearest tata service center focuz motors thekkemala, pathanamthitta, kerala, 689654. I contacted mr. Nelson and sreejith who were handling the service supervisions and they told me to come for the check. I reached there and discussed them about the complaint. This complaint is causing control valve failure in my first injector and i repaired it twice in bc diesels. Without getting the availablity of showroom service i went outside and repaired the injectors. The thing is i begged nelson and sreejith to solve the electric problem which is the cause of my injector failure. But they neglected my request and 13 days they put my car outside there garrage and spoiled. My mirror also damaged from there. I can understand there is some sort of rush in service due to flood. But the thing wonders me is they didnt even check or scanned the car. Just waisted my time. Sir kindly avoid this type of guys from service centers and also give us more support from the service centers. I didnt applied for any insurance for maintanence and my car is not flood affected also. But i am not getting proper service from focuz motors thekkemala which is a gud sevice center in past and now nelson and sreejith is spoiling this name. Kindly take necessary action and please repair my cars open circuit in first injector 0201 error.. Thankyou
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Nov 13, 2018
Complaint marked as Resolved 
Tata Motors customer support has been notified about the posted complaint.
Verified Support
Oct 13, 2018
Tata Motors Customer Care's response
Hi,

We are concerned to know about the inconvenience that you’re facing. Please share your contact number and the dealer details via a private message, so that our team can soon connect with you to assist further.

Regards,
The Tata Motors Team
Complaint comments 

Comments

I have used TATA zest XM, who got an road accident 10Aug 2018, very next day 11 AUG 2018 handover to nearby dealer R KL MOTORS GORAKHPUR U. P. .till date car is not repair, my car no. UP53 CQ 4440.
So bad experience from this dealership everybody given false commitment, his renewal is due on 26 Oct 2018 and completed 1st year. 72 days passed who are responsible for the delay and who pannalise for this.
Dealership owner commitment 10 Oct then 20 Oct Now avoid to attend phone, .
So what problem I faced, given me solution with the penalty and also renewal of Insurance either pay TML or dealership.
Pl response me an urgent.
My email ID is [protected]@gmail.com

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