[Resolved]  Tata Motors — deviance from the offer made at the time of sale

Address:

490009

Two of the core values of tata motors is “integrity” and “customer focus”. Well i believe the ideology behind the value shall be real particularly when it is the largest motor company of a great nation like india.
My name is rinu v. Koshy and i am from bhilai (Chhattisgarh, india). I purchased a tata nexon (Xm variant) on 31st march 2018. Prior to being a proud owner of nexon, the sales team from your authorised dealer in bhilai i. E. Sairam automobiles & services pvt. Limited, ge road, krishna nagar, supela, bhilai, chhattisgarh have assured me of a ‘confirmed gift and a ‘scratch and win scheme if the vehicle purchased before new financial year. Also they informed me regarding confirmed hike in sales price with effect from 1st april 2018.
In order to avail the said benefits, i being an employee somehow borrowed loan from bank and managed to purchase a tata nexon on 31st march 2018. The registration date is 31st march 2018. Insurance also commences from 31st march 2018, whereas the invoice was dated 30.04.2018.
But regret to inform you that even after repeated reminders to the authorised dealer, till date i am not in receipt of the said benefits nor the team had delivered me the vehicle in a befitting manner as they were supposed to.
This is to lodge my complaint against the deviance of the offer made to me and compensate me against the said offer.
Also requesting you to stick to the core value and most important factor of any business or service – customer satisfaction.
I believe this is bit a late but till date i was waiting for a response from the dealer and even had a telecon yesterday. Since no response from the dealer, this complaint is lodged.