Tata Motors — disappointing car service

Address:civil line roorkee, Haridwar, Uttarakhand, 247667

I bought a new tata tiago at the end of november 2019. After 1500 km of distance covered i have given the car for service at i s motors pvt ltd roorkee. I have been told for engine waxing and some other services and the total cost for that is rs 1100, at that time i said yes for that as this was my first experience and i don't want to take the risk for the car. After talking to a friend immediately after 10 minutes i called and informed the service person to cancel my engine waxing and all other paid services and just do a routine checkup. I have been told now it's too late and they have done engine waxing and i need to pay 1100 for that. After arguing for about half an hour they agree for canceling the paid service and i need not pay anything for that.

I am totally disappointed with the behavior of the staff. I told them about other problems of my car like the gears are too tight and when i am applying reverse gear sometimes it's making too much noise. Also, i told them couple of other things but none of my problems are solved and my car is in the same condition even after the service. I highly recommend not to buy tata cars. This is such a heartbreaking experience even after spending so much money in the car. The name of a serviceman is hem singh who talked to me over the phone.
Was this information helpful?
No (0)
Yes (0)
Tata Motors customer support has been notified about the posted complaint.
Verified Support
Jan 08, 2020
Tata Motors Customer Care's response
Dear Customer,

Our sincere apologies for the inconvenience caused. Please share your contact information and vehicle chassis number via private messages, so we can have the relevant team assist you soon.

Regards,
The Tata Motors Team
Jan 15, 2020
Updated by silky goel
Please send me a suitable link or email address where I may share the aforementioned information.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Tata Motors
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    29%
    Complaints
    5325
    Pending
    0
    Resolved
    1542
    Tata Motors Address
    20th floor, Tower 2, One Indiabulls Centre, 841, Senapati Bapat Marg, Mumbai, Maharashtra, India - 400013
    View all Tata Motors contact information