[Resolved]  Tata Motors — Feel cheated as a customer due to your authorized service center

Address:

Pune

Dear Tata Motors Team,
I am writing to you regarding the poor annual maintenance services provided by Rudra Motors (Tata's authorized service center in Pune).
We as a customer buy Tata's products, from salt to jewelry to investment to cars, because we trust Your brand. Irrespective of the name of the store or service center, we go there because we trust your brand. However, the recent events have dented the credibility of Tata Motors' service centers.
I had asked for pick up and drop service on 19th October 2020. After pick up the maintenance executive called me and I had clearly mentioned that there is no issue with the car and it just needs regular maintenance.
Issue 1: I was given a tentative estimate of 6500+ taxes over call. When I queried about the break-up, I was told over 2, 000 inr as labour cost hence higher maintenance. Plus change of oil filters and lubricants, though the car has limited run in last 1 year (less than 400 KMs). Though I felt the maintenance on higher side for Tata Tiago, but still I agreed as it was the annual maintenance.
Issue 2: I had clearly mentioned that the car needs a proper wash, as it has been parked for over few months as I did not drive out due to Covid-19. I got a call on 20th October from the maintenance supervisor stating "I have put the car for washing, and it will be delivered after 2pm same day." However, when I received the car, no cleaning or washing was done. You can see the attached photos of the car received post delivery at my place. But I was charged for the same. When I talked to the supervisor, he lied that he had himself supervised the car wash and it is not possible that car has not been washed.
Now, I doubt that whether the parts have been replaced at all or was I charged INR 5, 800 without even changing the filters and lubricants?
I am not sending my vehicle again to Rudra that's for sure. Secondly, I would like to take this up with Tata Motors' higher authorities because when I purchased the car I was promised excellent car services across any Tata Motors authorized center.
I am sure neither I am the first customer nor I will be the last who feel cheated by your service centers. Please understand it is not about car wash which was never done or the higher amount charged. It is about the trust we have on Tata Motors which has been severely impacted now.
If such type of customer services are provided, I wonder, what difference remains between a Tata's authorized center and a road side service center?
I don't know if my concerns will be addressed or will fall in to deaf ears, but I am sure, my car is not going to Rudra Motors anymore.
Thank you
Gauraw