Tata Motors — Harassment, misbehavior and ignorance by tata, motors service center - aastha motors patna

Address:	800020
Website:	www.tatamotors.com

This is with refenrence to my complaint number 1-[protected] registered at the customer care of tata motors.

I've been calling mr. Maruti and mr deepak regularly but none of them bother to pick up my call. When i go to the service center they make me sit for hours before attending my concerns and even after that they don't reply in a proper manner (Trying to ignore the matter and postpone it endlessly). Many times i've sit in the svc center for 3-4 hours and at the end a staff comes and says that just now sir went out for some work, come another day.

Being fed-up of the delay in the repair, i'd registered a complaint on the tata toll free number 15 days back - after which, i immediately got a call from mr deepak and mr maruti that my car will be repaired by 12th of june.
So finally, after my car was kept dumped for 2 long months at the service center without even registering a insurance claim or any other basic initial process - i felt like i'll get my car repaired.

But, now after their promised date (12th june 2016) passed, and i got tired of calling them again and again i went to the service center again and saw that my car is still dumped in a corner and nothing has been done to repair it and deliver on the promised date. And after the delivery date had crossed i was being told that you'll have to submit some money as advance. I would not have any problem submitting the amount but why wasn't i told the same 15 days back. Were they waiting for me to come on the delivery date and listed to a new reason for the delay. Or, can't they bother to make a call to the customer?

Nobody came to attend me for my concerns and when i again tried to call the customer care, mr deepak (May be the service head) snatched the phone from my hand and disconnected the call. When i forcibly again called the customer care again to register my concerns, i was told in an abusive and misbehaving manner that -"you have complained!! Do whatever you want, we will not repair your car". And, maruti, (His senior) is also involved in all this and supports his subordinates in delaying and harrasing the customer.

What ever i went through is on one side but i would like to ask tata motors if i made a mistake buying their product? Who is going to pay for the harrasment i went through??? And should i forget that i own a car too and keep riding my two-wheeler for ever???

Also i would like to mention that last time when my car met with an accident and needed a repair - aastha service center took a complete 1 year to repair it. So, should i keep it mind that i have to wait for 1 year.

I request some strict actions against the service center and the officials