[Resolved]  Tata Motors — improper and faulty service

Address:North Goa, Goa

On 07.06.2018 due to drainout of coollant in my tata bolt car, the thermostat was replaced by authorised dealer of tata motors by company name m/s. Eshwari motors at bicholim, goa (North goa district). Now, yesterday on 07.02.2019 same problem of coolant drainout was occured and so the vehicle was towed at the workshop of eshwari motors at bicholim at 2 pm. By the evening of 07.02.2019 at around 5:30 pm i phoned at eshawri motors to know the position of my car, i was told that the thermostat is not working and as such i asked the person about the reason for non working of thermostat within a short period of six months only and the person on phone told me that the reason is not known to them and that they cannot replace the thermostat on free basis as the thermostat does not possess any warranty since it is of plastic material. Now, on today 08.02.2019 at 10:00 am when i phoned again to eshwari motors, the person told me that the thermostat warranty of six months is expired and hence they cannot provide me a free new thermostat. Further the person told me that the reason behind the non working of thermostat is still not confirmed by them and that the fault is still under diagonosis till this time. This itself shows that the concerned incharge of work shop of eshwari motors are not fixed to any one sentence and are giving different excuses on two different days. Hence i strongly doubt that either the eshwari motors have either not carried out proper diagonosis of the non working of thermostat on 07.06.2018 or they have fitted a faulty thermostat to my tata bolt car on 07.06.2018. Hence i request you to enquire into this irresponsible and fraudulent service provided by eshwari motors. Furher i kindly request you to attend to my genuine difficulty on priority basis since i suffer a huge financial and mental losses doe to the non availability of my car and as such i have to hire the car form the market till the delivery of my tata bolt car.
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Mar 19, 2019
Complaint marked as Resolved 
Tata Motors customer support has been notified about the posted complaint.
Verified Support
Feb 12, 2019
Tata Motors Customer Care's response
Dear Customer,

We are concerned to know about the inconvenience that you’re facing. Please share your contact details and the car chassis number via a private message, so that our team can soon connect with you to assist further.

Regards,
The Tata Motors Team
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