[Resolved] Tata Motors — in reference to the refurbished car that was provided instead of new nexon. | |||
Myself Sachin Mutha, I have been happily buying and using new TATA cars right from Indica to indigo to indigo manza being always very happy about the delivery and quality, I booked a New TATA NEXON XM (White Colour) Model from your Concorde Motors Showroom situated at Pune Satara Road, Bibwewadi, Pune. So to make space I sold my indigo manza for new NEXON which was to be delivered on Friday I.e. 27-7-18. But to my surprise I was not allowed to get the car out and check rather was forced to do the auspicious Pooja in the basement. After much argument when I got the car out in the parking I was disappointed to see that it was not a new car but a refurbished car. Adding details of the refurbished parts n pictures of the same. 1.The Rear Bumper had Boils/Bubbles which were very much visible to the eye. 2.Both the Rear side Bumper and even front side Bumper Paint shade did not match the Body Paint. 3.The alignment of the Rear Bumper was not in tune (not matching) with the body of the Vehicle. 4.The Fuel Tank Door also was not properly aligned to the body. 5.Some chemical had been sprayed on the screws and hinges of the Dickey to remove the Rust. The same had not been cleaned. 6.Rust/Dust near and around the Dickey beading was not cleaned and it looked like the Vehicle was in stock from several months. All these points are clearly visible in the photographs attached herewith for your reference (Please zoom the pictures and have a close look) Due to all these above points its looks that the Vehicle is accidental and repaired before delivery. Hence we did not accept the Delivery of the Vehicle. We would like to clear you one thing that we do not intend to pursue or highlight the matter further more but just expect that a New Vehicle in good condition to be immediately delivered to us. Our Business is such that we required Vehicle daily and due to such problem we are using Tourist Vehicle which causes losses to our Business. Also a sincere request to all of you that the Tata Passenger Segment is in a mode of Big Growth. If such incidents happen and necessary care is not taken it will malign the image of the Company and the Sales will definitely get hit. As a Share Holder of the company I request you to look into the matter and act accordingly at the earliest. Waiting for your immediate action. Thank you SACHIN MUTHA Was this information helpful? | |||
Sep 5, 2018 Complaint marked as Resolved Tata Motors customer support has been notified about the posted complaint. Verified Support Jul 31, 2018 Tata Motors Customer Care's response Dear Sachin, We are dejected to hear about your experience.Kindly share your contact information, vehicle number and dealership details via message, so that we can get in touch with you and take this issue forward accordingly. Regards, The Tata Motors Team Verified Support Aug 02, 2018 Tata Motors Customer Care's response Dear Sachin, We understand that our team has connected with you on a call and has taken your concern forward. Rest assured that it will be addressed at the earliest. Regards, The Tata Motors Team Verified Support Aug 02, 2018 Tata Motors Customer Care's response Dear Sachin, We understand that our on-ground team has connected with you and provided the best possible resolution. For any further assistance, request you to get in touch with them and they will surely help you with it. Regards, The Tata Motors Team Verified Support Aug 04, 2018 Tata Motors Customer Care's response Dear Sachin, We understand that our on-ground team has connected with you and provided the best possible resolution. For any further assistance, request you to get in touch with them and they will surely help you with it. Regards, The Tata Motors Team | |||
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20th floor, Tower 2, One Indiabulls Centre, 841, Senapati Bapat Marg, Mumbai, Maharashtra, India - 400013
View all Tata Motors contact information
Mobile Number - [protected]
Mail ID - [protected]@yahoo.com
Details of Vehicle
Vehicle - Tata Nexon XM (White Colour)
Vehicle Number - New Vehicle Chhassi Number - MAT627121JLE24908
Dealer - 685/1, SHOP NO 1 AND 2 WING A, COMMERCIAL, SATARA ROAD, BIBWEWADI, TALUKA HAVELI, PUNE
411037
TEL:[protected]
MOBILE: +[protected]
EMAIL: SSM.[protected]@CONCORDEMOTORS.COM
Dealer Representitive - Mr. Vikrant Shinde
Mr Deepak Kharat - [protected]
We have already paid the full amount to Dealer.
Please look into this matter and deliver New Vehicle at the earliest.
SACHIN MUTHA
Thank you for providing the requested details. Our team has been informed of your concerns and they'll soon connect with you for further assistance.
Regards,
The Tata Motors Team