[Resolved] Tata Motors — issue with booking tata tiago xz+ (brown) from hemkund tata | |||
I booked a car about a month ago and now struggling to get my car. Earlier i called on customer care and they given me mobile number of mohd. Ahmad. I talked to mr ahmad and he asked me sent him an email. I sent following email to him on 5th nov- "i booked my car - tata tiago xz+ from hemkund tata, on 15th oct 2019 and my loan of rs 485000/- from sbi was processed and disbursed on 19th oct 2019. They promised me to give my car on"dhanteras"- 25th oct 2019. But once load amount get disbursed, they called me and said that tata is doing some changes in xz+ model and all supplies has been stopped. We can not give you car before 4th nov 2019. I tried a lot to get it on"dhanteras", even i asked them if they can provide any of color but they denied. When i called them on 4th nov, they said that they can not assure any date for delivery, i can come to showroom and fill up a cancellation form. Bank person called me and said that my 1st emi is scheduled this month, i told them matter, they said in case of cancellation i have to pay 3% penalty and interest for the loan amount til date. Now i am blank, what should i do? What i did wrong to choose tata as my 1st car. Two of my friend purchased tiago on diwali and i am still waiting. I can not go to other showroom as almost 5 lac is with them and process is again a loss of approx 25000 rs for me." But no update till date. Showroom is not giving any hope or positive response. Kindly help and do the needful. Was this information helpful? | |||
Dec 14, 2019 Complaint marked as Resolved Tata Motors customer support has been notified about the posted complaint. Verified Support Nov 11, 2019 Tata Motors Customer Care's response Hi Nilendra, We regret the inconvenience you've had to face and have forwarded your concern to the relevant team. They will soon contact you to assist further. Regards, The Tata Motors Team Verified Support Nov 11, 2019 Tata Motors Customer Care's response Hi Nilendra, We understand that our team has connected with you through a call and taken your concern forward. Rest assured that it will be resolved soon. We appreciate your patience in the meantime. Regards, The Tata Motors Team Verified Support Nov 13, 2019 Tata Motors Customer Care's response Hi Nilendra, Our team tried multiple times to contact you on the number provided, however, the calls went unanswered. If you require any further assistance, feel free to connect with them via the toll-free number[protected] and they'll definitely assist you with it. Regards, The Tata Motors Team | |||
1 Comment | |||
Comments
I got delivery of harrier on 3.11.19 from keshava motors, Mulund Mumbai . In 6 days 4 days car was at service centre due to technical issues. Kindly revert back and need proper answer.
Reply
29%
Complaints
5330
Pending
0
Resolved
1542
20th floor, Tower 2, One Indiabulls Centre, 841, Senapati Bapat Marg, Mumbai, Maharashtra, India - 400013
View all Tata Motors contact information