Tata Motors — manufacture/technical defect issue - tata tiago xz petrol // fuel pump failure

AJAY PRATAP SINGH GAANDHAR

from Pune, Maharashtra

Address:

122505

Fuel pump failure // manufacture/technical defect issue // tata tiago xz petrol without alloy // 35000+ kms // dec. 2016 buy date // request for car replacement // regt. No. - dl1cv 8951 // delhi

Please be informed that i bought tata tiago in jan 2017 (Bill date dec. 2016). Within an year, i faced the choking issue while driving but that was very nominal initially.

Now same issue became very serious where my car engine completely stopped on long run like fuel not supplied to engine and fuel tank is full, in last two days[protected]. I was with my family, and somehow i managed to reach my home from out of town where 4 hrs journey completed in 8 hrs. Every 15-30 min, i have to hault the car.

I called tata service center, they advised me that this is fuel pump issue and there multiple complaints they received of same issue. I also read the information over the internet and found out that this is very common issue with tata tiago and thousands of customer face the same issue (One of the customer faced this issue at just 1700 kms.)

Replacing the defective part will not be the permanent solution of this kind of issue, as again in future i will face this issue.

As it's only 2.5. Year i bought the vehicle (I am still paying the emis) and this is technical/manufacture defect of tata motors, in this case i request you to replace the my car and give me new product.

Feel free to contact me at number mentioned in signature for any more informaiton

Looking for prompt action on the action,

Thank you
Ajay pratap singh
+91-[protected]

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Tata Motors customer support has been notified about the posted complaint.

Verified Support

Jul 01, 2019

Tata Motors Customer Care's response Hi Ajay,

We regret the inconvenience caused and will definitely help you with this. Kindly share your car chassis number & dealer information via private message, as it will help us to have the relevant team connect with you and assist further.

Regards,
The Tata Motors Team

Jul 02, 2019

Updated by AJAY PRATAP SINGH GAANDHAR Dear Team,

Information shared via email at [protected]@tatamotors.com.

I received the call from Triumph Auto where they advise me to replace the part, which is very obvious that I have to get it replaced as interim solution.

But as I mentioned in my previous email, replacing part will not be enough as in future this problem may occur again and I cannot take risk of taking this car on long run.

I BOUGHT THE CAR FROM CONCORD MOTORS, SOUTH EX, NEW DELHI, NOT FROM TRIUMPH AUTO

As I requested, replace the car as this technical default from Tata Motors and being a customer centric company, you should recall the car like other automobile companies. Many customers who bought Tata Tiago faced this issue, google search this issue, you will get hundred of customers complaints.

Kindly check and advise, how Tata Motors will replace this faulty car on top priority, as it's very risky to ride on hilly area/long journey.

MY FAMILY IS VERY SCARED TO TRAVEL IN THIS CAR NOW.

Regarda
Ajay

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