[Resolved] Tata Motors — mileage issue with tata tiago | |||
It's been 11 months when the vehicle was purchased from your dealer tc motors rajarhat kolkata. Mileage has been very poor and the same never improved after getting it addressed for more than 5 times. I have checked myself also the way it was explained and it has never been more than 10 km/ lt which far below 16km/lt which was minimum assured. Service department of the concerned dealer may be is not competent to address and resolve the same. I have lost a lot of money till date with no solution. Was this information helpful? | |||
Sep 25, 2018 Complaint marked as Resolved Tata Motors customer support has been notified about the posted complaint. Verified Support Aug 08, 2018 Tata Motors Customer Care's response Dear Customer, We are dejected to hear about your experience and regret the inconvenience caused. Kindly share your contact information and car chassis number via message, so that we can get in touch with you and take this issue forward accordingly. Regards, The Tata Motors Team Verified Support Aug 10, 2018 Tata Motors Customer Care's response Dear Vivek, We understand that our team has connected with you on call and has taken your concern forward. Rest assured, that the same will be addressed soon. Regards, The Tata Motors Team Verified Support Aug 14, 2018 Tata Motors Customer Care's response Dear VivekAs per the update received from our team, we understand that you will be visiting the workshop as per your convenience. Feel free to connect with them if you require any further assistance, and they'll definitely assist you with it. Regards, The Tata Motors Team Verified Support Aug 23, 2018 Tata Motors Customer Care's response Dear Vivek, As per the update received from our team they have connected with you and offered the best possible resolution. Feel free to connect with the dealership if you need any further assistance. Regards, The Tata Motors Team | |||
 2 Comments | |||
Comments
After meeting your concerned person, I have written the below mail.
Pl go through the same for better understanding and my side update.
The current Test drive happened on the 18th.
The earlier Test Drive report shared - Avg Km per hour 17 Mileage 15.5
Current Test Drive report shared - Avg Km per hour 28 Mileage 12.5
SOLUTION SUGGESTED - They want me to improve my driving skills with so many parameters which is impossible for a human being to comply in city drive and one of them is to drive at an average speed of 40 to 60 in 5th gear and then Mileage will improve further.
With the above 2 test report from them, it looks little contrary to what they are expecting me to improve.
As everything is Automatic in the Car, they can do nothing on improving the Mileage but to suggest to learn driving and improve road condition and maintain constant speed and gear which is not possible anywhere in the country.
I am not all satisfied with the support provided and if this is the way a problem is addressed and resolved, either you should stop advertising about Mileage or take a test of the owner of his driving skills along with the route he would be driving before committing on Mileage and selling the vehicle.
FRIENDS - Please study the above parameters for your own understanding before selecting your next vehicle.
Mileage advertised ( Attached ) says 24 km/lt.
Pl go through the same for better understanding and my side update.
The current Test drive happened on the 18th.
The earlier Test Drive report shared - Avg Km per hour 17 Mileage 15.5
Current Test Drive report shared - Avg Km per hour 28 Mileage 12.5
SOLUTION SUGGESTED - They want me to improve my driving skills with so many parameters which is impossible for a human being to comply in city drive and one of them is to drive at an average speed of 40 to 60 in 5th gear and then Mileage will improve further.
With the above 2 test report from them, it looks little contrary to what they are expecting me to improve.
As everything is Automatic in the Car, they can do nothing on improving the Mileage but to suggest to learn driving and improve road condition and maintain constant speed and gear which is not possible anywhere in the country.
I am not all satisfied with the support provided and if this is the way a problem is addressed and resolved, either you should stop advertising about Mileage or take a test of the owner of his driving skills along with the route he would be driving before committing on Mileage and selling the vehicle.
FRIENDS - Please study the above parameters for your own understanding before selecting your next vehicle.
Mileage advertised ( Attached ) says 24 km/lt.
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20th floor, Tower 2, One Indiabulls Centre, 841, Senapati Bapat Marg, Mumbai, Maharashtra, India - 400013
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Car Chassis No. is MAT626241HKH55196
Thank you for sharing the requested details. Our team will soon connect with you to assist further.
Regards,
The Tata Motors Team