[Resolved] Tata Motors — missing features on new tata nexon xz+a variant and parking not working

vishalrt01

Address:	Pune, Maharashtra, 411045
Website:	Concorde Motors Baner

I took delivery of tata nexon xz+a d on 20sep2018 from concorde motors, baner, pune. To my horror. I realized that the park assist and rear fog lamp switches are missing from the fascia switches, although the switches are mentioned in the owner's manual that i received, and were also present in the demo car on which i took a test drive.

Moreover, the parking sensors don't seem to be working.

The sales agent from the dealer informed me that the fog lamp was removed in latest version. However, this was not informed to me. When the price was increased, at that time, this should have been informed to me. Even at the time of delivery, the sales agent did not inform this.

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Oct 29, 2018

Complaint marked as Resolved

Tata Motors customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2018

Tata Motors Customer Care's response Dear Vishal,

We would like to have our team look into your concern. Kindly share your contact details and the car chassis number via messages as it will help us to assist you accordingly.

Regards,
The Tata Motors Team

Sep 22, 2018

Updated by vishalrt01 I have sent message with my contact details and chassis number.

Verified Support

Sep 22, 2018

Tata Motors Customer Care's response Dear Vishal,

We have acknowledged your details via private message. Rest assured knowing that our team will contact you to help with your concern.

Regards,
The Tata Motors Team

Verified Support

Sep 26, 2018

Tata Motors Customer Care's response Dear Vishal,

We understand that our on-ground team has connected with you and provided the best possible resolution. For any further assistance, we request you to get in touch with them and they will surely help you with it.

Regards,
The Tata Motors Team

Sep 26, 2018

Updated by vishalrt01 There is no resolution provided. I have already communicated to them on what would be a satisfactory resolution to this issue, and they haven't gotten back to me on the same.

Oct 03, 2018

Updated by vishalrt01 Frustrating experience yet again. No one in tata motors is concerned with my complaint. It has been weeks since i logged an official complaint with tata motors, but no one is bothered about it. Customers, PLEASE DONT BUY CARS FROM TATA MOTORS!!! SAVE YOUR HARD EARNED MONEY AND AVOID FRUSTRATION. DONT HAVE THE SPIRIT OF "BE INDIAN, BUY INDIAN" IN THIS CASE. TRUST ME, IT IS NOT WORTH THE PAIN!!!