[Resolved] Tata Motors — No action on complaints and very lax procedures at wasan motors | |||
On 2o April 2017 My car started Heating up. So I called the emergency contact number on the sticker on the windshield of my car. I got prompt response from Concorde Motors, Which is a Franchise of Tata Motors. They opened up the car (Nano: All the machinery is under the back seat). Checked for the cause and said the Coolant is exhausted. They were not carrying coolant (this happened on a roadside at Worli) and the mechanic Filled water instead and said everything is fine but try and fill coolant as soon as possible. I took the car straight to my home in Kandivali and my son then took the car to the nearby Wasan Motors where I have been getting my car serviced and repaired for years. There was no space to take the car into the workshop so he parked behind the last car in the lineup, just outside the workshop. After 10 minutes someone came over and asked for car keys as they wanted to move the car in. And 5 minutes later they came back in and told my son that the central locking system is acting funny and will have to be changed. It was past 6 pm at that time. They said they would give estimate next dat. The next day they called and said there was a leakage in the coolant system which will cost 4000 plus and the central locking will cost 1900 plus. My son told them not to bother with central locking just fix the leakage. Now my question is. Was that Mechanic from Concorde Motors complete ignoramus?. Or was there some funny business going on in Wasan motors? Miraculously the central locking system has been behaving as normal when we took delivery of the car. Just like it was before we gave the car to the wasan motors guys. Something smells rotten and it is not my car. Was this information helpful? | |||
Dec 27, 2017 Complaint marked as Resolved I got an email from one of the executive managers who said that they were willing to fix the central locking system for free.
I took them up on the offer and went to the wasan motors workshop. Showed them the email and they did the job without charging me a single penny. Although there wa a slight hiccup when I wen to the cashier for out pass he refused to release the car until he re confirmed with the manager whether he should let the car go without any payment.
But it all got sorted out.
So guess Tata Motors cracked a whip or the wasan motors management realized they needed repeat clients.
Cheers all
Merry Christmas and Happy 2018 to all | |||
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Name - Santosh Bajarang Lagad
Sub - TATA Credit Card already closed and all payment are cleared on 2011 year but outstanding display amount of re's 700/- above.
Card already submited to me
Pls .call me and resolved this issue.
Mb no - [protected]