[Resolved]  Tata Motors — No action on complaints and very lax procedures at wasan motors

Address:400067

On 2o April 2017 My car started Heating up. So I called the emergency contact number on the sticker on the windshield of my car. I got prompt response from Concorde Motors, Which is a Franchise of Tata Motors. They opened up the car (Nano: All the machinery is under the back seat). Checked for the cause and said the Coolant is exhausted. They were not carrying coolant (this happened on a roadside at Worli) and the mechanic Filled water instead and said everything is fine but try and fill coolant as soon as possible. I took the car straight to my home in Kandivali and my son then took the car to the nearby Wasan Motors where I have been getting my car serviced and repaired for years. There was no space to take the car into the workshop so he parked behind the last car in the lineup, just outside the workshop. After 10 minutes someone came over and asked for car keys as they wanted to move the car in. And 5 minutes later they came back in and told my son that the central locking system is acting funny and will have to be changed. It was past 6 pm at that time. They said they would give estimate next dat. The next day they called and said there was a leakage in the coolant system which will cost 4000 plus and the central locking will cost 1900 plus. My son told them not to bother with central locking just fix the leakage.

Now my question is. Was that Mechanic from Concorde Motors complete ignoramus?. Or was there some funny business going on in Wasan motors? Miraculously the central locking system has been behaving as normal when we took delivery of the car. Just like it was before we gave the car to the wasan motors guys. Something smells rotten and it is not my car.
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Dec 27, 2017
Complaint marked as Resolved 
I got an email from one of the executive managers who said that they were willing to fix the central locking system for free. I took them up on the offer and went to the wasan motors workshop. Showed them the email and they did the job without charging me a single penny. Although there wa a slight hiccup when I wen to the cashier for out pass he refused to release the car until he re confirmed with the manager whether he should let the car go without any payment. But it all got sorted out. So guess Tata Motors cracked a whip or the wasan motors management realized they needed repeat clients. Cheers all Merry Christmas and Happy 2018 to all
May 08, 2017
Updated by Dilragh
Further to the above complaint I called up Tata Motors complaint number on the 22 of April 2017 and told them what had happened. The person on the phone said someone would call me in 2 days (48hours) Till date I have not received a call back. on 4th of May 2017 I complained about the above complaint of 22april2017. No call back yet.

Today I called again and demanded that some one call me. I got a mobile number of a customer relationship manager. It seems the customer relationship manager is not required to call the "customer" The Customer has to call and beg for her attention. She was pretty blunt and not at all customer relationship manager material. At least the companies where I have worked would frown on such behaviour. I told her I am going to lodge a complaint about the conversation I had with her. I did that. I got a call from someone else within minutes. He tried his best to brow beat me down. He told me he spoke to my son. ( HE failed to mention that my son told him to talk to me directly. I checked with my son and he confirmed he got a call and told them to contact me)

I told him what I thought about the sudden unexplained leakage and central locking system going haywire in their workshop and coming back to normal once it leaves their premises. He said it is a mechanical thing anything can happen. ( Yeah like some one can hold and strong magnet close to the central locking system and make it jump around. That is purely my opinion and I have nothing to back it up. But as a conspiracy theory does it not strike you as possible?)

By the way I am still waiting for someone from TATA MOTORS to actually come down from their High pedestals and contact me regarding my numerous complaints.

Caveat Emptor is their policy. ( Customer Beware.)
Jul 28, 2017
Updated by Dilragh
Ah. Here I am back on July 2017. I am unpleasantly surprised to see that someone has marked my complaint as resolved. HMMMM. How did that happen.

Well just for information of everyone interested in this saga no one from Tata Motors has bothered to call.

I got a email from someone(forgot his name) from Wasan Motors asking me to call him so that he can sort the situation out. It seems they are not allowed to call customers and waste money on their useless? complaints. Well this tell us where the customer stands and what his value is in front of Tata Motors and Wasan Motors.

I am quoting something I read somewhere. "" It would be pretty difficult to run this car making business without customers"" Henry Ford of Ford motors.

I guess Tata Motors has found a formula where customers come last. The executives and managers and customer relationship manager ( who would never get a job in any of the companies I worked for) all come first. The poor customer stands outside the door begging for attention.

I trust I have said all I wanted to say.

Beware customers. CAVEAT EMPTOR. Remember?
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Dear Sir/ Madam,

Name - Santosh Bajarang Lagad
Sub - TATA Credit Card already closed and all payment are cleared on 2011 year but outstanding display amount of re's 700/- above.
Card already submited to me
Pls .call me and resolved this issue.

Mb no - [protected]

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