Tata Motors — no proper servicing of car and very poor facilities provided at showroom.

Address:

Haridwar, Uttarakhand, 247667

Hii. I'm mr. Shravan kumar shah an car owner of tata motors. My car is tata manza sf90. I live in roorkee and i bought the car on 16 december 2011 from the i. S. M automobiles pvt. Ltd. From the very begining since i bought the car there are many faults in it. Headlights didn't work properly, air conditioning was bad. There were many breakdowns in car on my way back to home from rudrapur (Uttarakhand). No proper servicing was given to us at the roorkee showroom from where i bought the car. No single step was taken to improve the facilities provided to us. I already talked to the manager about this problem. At that time he ensures me and promised me that he will give me my car in proper condition after 2 days. After 2 days when i took my car from the service provider he ensured me that he had fixed all the issues prevailing in my car. But on a journey from roorkee to nainital the car starts missing and after every 2 minutes it gets heated up and suddenly stops. I called one of the member of i. S. M automobiles roorkee pvt. Ltd. But he cannot answer my questions and said that he is helpless right now? I was with my wife and my 1 year old daughter. We somehow managed to reach haldwani. It took me almost 5 hours to travel to haldwani which is not so far. Approx. Distance from that place was 80kms. The promises we get from the service providers are all lie. And let me bring your attention to one major problem that the service providers takes much money in the names o[censored]nncessary parts installed in my car, unnecessary labor work and time, etc. I had spent around 13 to 14 lacs on the car unnecessarily because of the parts, labor work and time, etc installed in my car. I can provide you the invoice soft copies, the items list, etc with it each and everything which you will need. I am very annoyed with the services and from the tata motors company. I didn't expect this kind of services provided from your side.