[Resolved]  Tata Motors — non delivery of vehicle booked after full payment

Address:

Tata Motors Ltd, 4th Floor, Ahura Centre, 82 Mahakali Caves Road, MIDC, Andheri East, Mumbai, Mumbai City, Maharashtra, 400093

Sir / madam,

I have booked a white colour tata nexon from concord motors, kayamkulam, kerala in the name of ms aswathi on 02 march 2019. The sales execitive attended me was ms lavanya. I have done the remaining payment of rs 190000/ (180000 as cash and 10000 paid online) other than finance amount on 25 march 2019. The delivery of the vehicle promised by the dealer was 15 days after the payment date (25 march 2019). I have not recieved any call from the dealer for delivery of the vehicle. Upon query from the dealer, informed me that they will not be able to deliver the white colour vehicle & compelled to choose any other colour of same variant. On further query it has came to know that the sales executive attended the booking (Ms lavanya) failed to update us regarding the non availability of white colour vehicle. On 11 april 2019, i have contacted ms manjula, tata motors ernakulam and informed all the issues. She told me to contact mr sreejith, sales head of concord motors, kayamkulam. On the same day i have contacted mr sreejith and he was not agreeable to help us out. He also told me that we have to pay rs 30000/- extra and to accept any other colour. On 13 april 2019, i have contacted hr manager, concord motors, kayamkulam on the issues, she also added me that the matter is not in her purview. As a reputed vehicle maker in india, we have opted for a tata nexon well in advance for an occassion planned in our family in the second week of may 2019. But the dealing from the reputed brand due to an irresponsible dealer was poor. The same was happened with my friend a month back. He was also not delivered with white colour, and final at the time of delivery had to opt for blue nexon due to the pressure from dealer. So this time we will not be able to accept the pressure from dealer, because vehicle is an emotional asset, cannot be accepted due to anybody's compulsion. So i request you to resolve my issue at the earliest and deliver a white colour tata nexon. The screenshots of booking form and payment details are attached herewith for your reference.

Thanking you in anticipation.

Rakesh a r
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